Patrick Dolan Email & Phone Number

Oakland, California, US

Bentonville, Arkansas, US

Tacoma, WA, US

• Engaged in comparably small assignments prior to and following a 45-day medical volunteer project in Benin:
• Completion of a ten year strategy for hospital group’s medical device and equipment program. Included procurement, maintenance and cost-benefit assessments alongside other analyses.
• Enhancement of Epic patient scheduling, pre-authorization and Tapestry processes to accelerate pre-visit approvals and reimbursement
• Served as revenue cycle readiness project manager for a group of hospitals in New York and Pennsylvania, with focus on enabling their transition to Epic and standardization of work processes with remainder of enterprise.
• Developed and built out standard project management deliverables for a biotech firm establishing a PMO in their clinical trials divisions.
• Utilized Lean processes and tools to streamline utilization management workflows for mental health organization

Mount Vernon, Washington, US

• Management of Epic clinical and revenue cycle application teams covering more than 30 products Directed Meditech and NextGen platforms and nearly 60 applications.
• Lead team of 45 managers and analysts in the implementation and "big bang" activation of over 30 Epic revenue cycle, ancillary, ambulatory and acute care applications.
• Managing teams that are responsible for ongoing support and management of Epic portfolio.
• Director responsible for implementation and support of new biomedical device initiatives, including: telemetry/cardiac monitoring; IV pumps; automated dose dispensing
• Development of new and expanded policy and procedure functions for Information Services division
• Partnered with 12 providers/physicians to create education & orientation programs to optimize and advance their use of the clinical documentation module. Included creation of over 20 metrics to evaluate patent care and.

Reston, Virginia, US

• When Intermountain had considerable delays between region implementations, I developed a more concurrent overlap model with 3-month intervals
• With Intermountain’s implementation of iCentra/Cerner, I partnered with Epic developers and analysts on their adoption of Agile/Scrum processes
• As Intermountain’s Director of Regional Transitions, I created an implementation rollout strategy that reduced time between six regional activations from eight to two months; utilized advance staging, online learning.
• Completed project plan and rollout strategy for pediatric teaching hospital where University of Utah providers managed care

• Became independent consultant to enable care for aging parents; successful and client-honored completion of five projects
• Project managed the rollout of Epic to Providence Health and Services’ six hospitals in Southern California. Composed strategy and plan to close the regional revenue cycle office 7 months in advance of target date
• HealthNet’s year one ACA plan releases had numerous significant software faults, generating negative local headlines. Assigned as the team lead for quality control to improve caliber of releases. Two months post.
• Team lead’ for Stanford Health’s over 40 provider practices: developed contracts with practices including service level agreements to improve productivity and profits. These achievements were realized in first 21 sites.
• Worked with UC Davis Health System to create a business strategy and rollout plan for the introduction and use of clinical and financial dashboards to monitor patient safety and revenue generation
• Created resource management plan with over 200 headcount for enterprise resource planning solution at Microsoft.

Dublin 2, IE

• When UW project concluded, I joined Accenture’s new “Transform Health“ operations improvement team
• Served as the Clinical/Electronic Health Record Implementation Project Director at Ascension Health’s Columbia St. Mary’s Hospital (Milwaukee), we inherited the corporate-level application design and made improvements.
• Assigned as a corporate Meaningful Use subject matter expert in that nationwide initiative for the Centers of Medicare and Medicaid Services; developed an education program for over 450 healthcare consulting practice.
• At Catholic Health Initiatives I was the assistant director of their 88 project managers and business analysts implementing electronic health record, cancer compliance and business intelligence systems for their 55.
• At UW Medicine’s Northwest Hospital in Seattle', I assessed the feasibility of their starting a new referral laboratory. I completed an extensive cost benefit analysis, which their Board of Trustees complimented for.

Seattle, WA, US

• After the successes of our Epic revenue cycle implementation at Children’s, I was fortunate to join a similar project at UW Medicine
• Replaced an internally developed 35-year-old COBOL application with Epic’s ADT and Hospital Billing solutions.
• Worked in assuring 45 KPIs measured pre- and post-implementation were completed providing valuable metrics on our successes
• Size of project and budget warranted regular updates to Washington State's Data Processing Board. Our running under budget and deliverables gained their favor and placed UW Medicine with an improved status as we.

Seattle, WA, US

• Developed strategy for multi-year rollout of clinical and revenue cycle legacy applications; transitioned from legacy products to Cerner, Epic standards
• Grew the clinical applications team from 12 to 38 employees and installation of 18 patient care and safety modules
• Directed the design of a project management guidebook/toolkit that had 102 deliverables/products, all represented by templates, process documentation or samples; did similar for system selection and acquisition process
• Managed contracts of up to $26 million for software suppliers; partnered with CIO to create “Contracting Principles” class
• Was in pilot group of hospital directors selected to learn and develop Toyota Lean business processes and practices. Gained Lean certification. Led 12 rapid process improvement workshops

London, GB

• Working within the then largest healthcare practice in the U.S., engaged in payer, provider, pharmaceutical & biotech projects. A partial list includes.
• Served as interim IT Director for six months at a rehabilitation services facility during Chief Information Officer recruitment.
• Lead healthcare privacy program development at Premera Blue Cross; then designed/implement Case Managementcomponent for their enterprise implementation of FACETS.
• Implementation manager for the pilot implementation of PacifiCare’s Customer Relationship Management application
• Managed the development and implementation of new PMO for clinical trials division for large pharmaceutical company.

• Assigned to manage product development and marketing for Quality Improvement, Health Information Management and Patient Access modules. With merger with another healthcare software provider, many of my registration/HIM.
• Launched and facilitated the development of a "real time" Quality Improvement modules that identified issues at the point of care, not waiting for retrospective review.
• Advanced transcription module to utilize current technologies and better enable provider dictation,, including standards that guided length, content and accuracy.

Armonk, New York, NY, US

• When IBM (UK), Ltd procured software applications from US vendor, I was selected to relocate there as a product and project manager.
• Anglicized American products to work within Britain's National Health Service
• Designed numerous new applications to align with NHS requirements, including: waiting lists, advanced scheduling, theatres (surgery) management, pharmacy management and contracting to support the UK Government's.

Master Of Business Administration (Mba), Strategic Management, Finance

Bachelors Of Science (B.S.), Health Information Services; Cytotechnology

Master Of Public Health - Mph, Health Services Administration