Paul West, Cspo Email & Phone Number

San Jose, California, Us

Southfield, Mi, Us

• Implemented key product revenue and growth strategies, roadmap development, channel compensation plans, establishment and management of development priorities, and new products and partner relationships delivering improved corporate, partner, and customer experiences.• Managed over $128M product portfolio (59% of annual corporate revenue plan), leveraging operational processes, strategic partnerships, to maximize growth and minimize the impact of market forces on this product portfolio. • Established financial and operational KPIs to track progress towards quarterly and annual business and financial performance goals and objectives. Maximizing contractual terms, facilitating over $1.5 million in credits and adjustments.• Implemented transformation strategies, transforming at risk clients and revenues, maximizing EBITDA, and retaining key strategic customers and partners. Instituted strategy, process, and rules to convert otherwise unprofitable revenues through engagement practices, managing portfolio options, leveraging supplier partnerships, resulting in an average 8% year-over-year contribution to portfolio profitability, contributing $3.4M annualized EBITDA.• Expanded Serviceable Product Portfolio 20%-35% year over year through negotiated wholesale and resale contracts with major RBOCs/CLECs, Broadband supplier, and solution partners deploying product, pricing, regulatory, servicing and support processes to facilitate product, territorial and revenue expansion.• Monitored progress against budget constraints while ensuring quality standards were met. Managing quarterly KPIs to plan with migration and strategic adjustments where necessary to meet corporate goals. Maximizing UX, CX, PX and EX targets.

Southfield, Mi, Us

• Directed, led, and managed Product Management team in strategic development, design, implementation, marketing, and management of communications services portfolio, Analogue and Digital, Voice and Data, Security, and Managed Services; for small, medium, and large multi-location B2B and Consumer segments. • Facilitated Product Management integration activities for multi-faceted strategic mergers. Negotiated, consolidated, and managed supplier product and service contracts; financial reporting, order management, billing, and support systems; operational policies, process, and procedures; identifying customer needs, customer, and partner QBRs, product and pricing models and go-to-market strategies. • Led cross-functional teams to develop comprehensive product requirements documents for new features and enhancements, championing strategic vision and team collaboration, resulting in key cross-functional development initiatives to drive top company product, revenue, and performance goals. Developed product roadmap, strategic objectives for multiple leading corporate projects, simultaneously.• Managed decentralized PMO, leveraging iterative Agile and Scrum methodologies – defining key feature strategies, setting priorities, managing insightful user stories, delivering timely features meeting customer and market needs and value, managing feature backlog improving operational performance expediting quote to cash KPIs, improving UX and CX value. • Implemented innovative processes to improve product development efficiency and effectiveness. Leveraging Agile methodologies and practices to reach customer requirements in a more deliberate and efficient way. Managing a centralized PMO function for the organization.

Basking Ridge, Nj, Us

Project Managment of marketing product and promotional development. Gathered requirements and managed resource contributions and allocations through cross-functional teams.