As an Account Expansion Manager at Skedda, I help existing customers grow and optimize their use of our online booking and scheduling software. I have a consultative approach and diligent attention to individual needs, which in turn has fostered lasting relationships with countless happy customers. I have a background in web development, which I acquired through a certificate program at the University of Minnesota in 2019. This skill has been instrumental in troubleshooting technical issues, providing chat support, and establishing priorities for customer feedback and feature requests. I am passionate about software and customer success, and I enjoy working with a diverse and collaborative team at Skedda.