Managed a team of internal and external Leaders to open and direct Call Centers for Bell Canada across Canada and internationally-selling all BRS products  Completed market research to ensure location met our business needs Participated in contractual negations  Developed, managed and grew relationships with key stake holders Hired and trained managers, trainers and support personnel Completed ongoing performance audits including monthly & quarterly business reviews  Participated in weekly, monthly, quarterly and yearly KPI review Worked with Partners to improve customer satisfaction results Supported the creation and execution of development plans Developed and executed incentive plans for leaders and partners Created and managed budgets  Ensured Partners were informed and ready for upcoming promotions & product launches