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Manager Operations SupportHand selected to build, operationalize and manage a new Tier 1 Team with the primary focus of managing all Server Operating systems and hardware.Constructed a team of 27 (15 FTE and 12 Offshore contract employees) responsible for maintaining approximately 90,000 Windows and Linux based servers and the respective hardware within T-Mobile organization. Created, developed and executed on new T-Mobile Apprenticeship program. The Apprenticeship program is of a 12- month program where 4 individuals with no IT work experience are trained to become Linux and Windows systems administrators. Developed content for curriculum, managed early in career talent and reported results to leadership. After 3 years of the programs existence, there is a 100% success rate with each Apprentices being hired in as full-time employees within T-Mobile.Position provides a high level of visibility with Executive Team and demonstrated ability to build strong partnerships with the business and stakeholders. Previously responsibilities:Manager IT Operations Support - Windows Tier 2 Manage a Team of 5 FTE and 12 Offshore Contract employees responsible for maintaining approximately 25,000 Windows based servers and the respective hardware within T-Mobile organization. Manager IT Operations BackupsLead a Team 9 to maintain the corporate backups system for all Servers as well as the Avamar Client Laptop Backup Solution. Responsibilities included regular maintenance, cleanup, and backup verifications to ensure all systems are working properly and our systems are protected.Manage UNIX Support Team, SAN Support and Backup Support Team and VM Ware Support under the Enterprise IT Infrastructure Operations Support GroupResponsible for the Management, Evaluation and Implementation of best practices, software tools, server patches, Symantec SEP, HP OVO and HP Server Automation (Opsware), OS. Maintain and manage all Windows Support Remedy Tickets reducing outstanding customer requests from 550 to 15 and reducing the outstanding ticket age from 2 years to no more than 3 days.Consistently evaluating process and procedures to ensure maximum effectiveness.High level of visibility with Executive Team and demonstrates the ability to build strong partnerships with the business.Specialties: Certifications:Microsoft MCSA, MCP Microsoft SQL Administration, Networking Essentials, Core Technologies, Citrix Server Administration
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Systems AdministratorArrowhead Technologies Oct 2023 - PresentFort Worth, Tx, UsSystems administration and management for various clients -
Manager Operations SupportT-Mobile Usa Jan 2007 - Dec 2022Manager Operations SupportHand selected to build, operationalize and manage a new Tier 1 Team with the primary focus of managing all Server Operating systems and hardware.Constructed a team of 27 (15 FTE and 12 Offshore contract employees) responsible for maintaining approximately 90,000 Windows and Linux based servers and the respective hardware within T-Mobile organization. Created, developed and executed on new T-Mobile Apprenticeship program. The Apprenticeship program is of a 12- month program where 4 individuals with no IT work experience are trained to become Linux and Windows systems administrators. Developed content for curriculum, managed early in career talent and reported results to leadership. After 3 years of the programs existence, there is a 100% success rate with each Apprentices being hired in as full-time employees within T-Mobile.Position provides a high level of visibility with Executive Team and demonstrated ability to build strong partnerships with the business and stakeholders. Manager IT Operations Support - Windows Tier 2 Manage a Team of 5 FTE and 12 Offshore Contract employees responsible for maintaining approximately 25,000 Windows based servers and the respective hardware within T-Mobile organization. Previously responsibilitiesResponsible for the Management, Evaluation and Implementation of best practices, software tools, server patches, Symantec SEP, HP OVO and HP Server Automation (Opsware), OS. Maintain and manage all Windows Support Remedy Tickets reducing outstanding customer requests from 550 to 15 and reducing the outstanding ticket age from 2 years to no more than 3 days.Consistently evaluating process and procedures to ensure maximum effectiveness.High level of visibility with Executive Team and demonstrates the ability to build strong partnerships with the business.
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Senior Systems AdministratorSumtotal Systems Sep 2006 - Oct 2007Gainesville, Fl, UsOn point for bringing new technology into the organization through discovery, testing and deploying new products.Provide direction and assistance to other members of the IT staff.Facilitate methods to meet department strategic plan of 99.99% up time and availabilityResponsible to ensure location compliance with Sarbanes-Oxley.Provide day-to-day support of all SumTotal systems. -
Infrastructure Services ManagerTectura Corporation Jul 2000 - Sep 2006Responsible for the management of a team of 5 employees.Develop and implement an IT strategy to define, manage, and enforce leading edge technology methodologies, policies and procedures while fostering an atmosphere of continuous improvement that are in alignment with the business needs and organizational strategy for a 250 user system.Design, Implement, migrate and maintain Windows 2000/2003 Enterprise Network System including over 50 locations globally and over 2000 users.Responsible for all anti-virus measures for servers, email, and pc’s using Symantec Products.Recruited, hired and supervised Network Server Administrators, Infrastructure Engineers, and Desktop Support personnel.Provide leadership and support to the IT staff toward the accomplishment of goals, measures, and objectives for the company, while monitoring quality of work and productivity of the team. (Including but not limited to, Team building, performance reviews and career progression planning expense/time approval and daily activity monitoring).Server and Network management for 14 locations (includes firewalls, bridges, routers and switches)Responsible for investigating and executing leases for purchase of over $150K in equipment annually.Responsible for the desktop and laptop management and email installation and account supervision for staff of 250Implement procedures and maintain documentation for optimal IT operations, which includes monitoring, emergency response, and backups for high-availability systems.
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Network SpecialistS.E. Johnson Companies, Inc Oct 1998 - Jul 2000
Philip Wilhelm Skills
Philip Wilhelm Education Details
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The University Of Toledo -
Owens Technical College
Frequently Asked Questions about Philip Wilhelm
What company does Philip Wilhelm work for?
Philip Wilhelm works for Arrowhead Technologies
What is Philip Wilhelm's role at the current company?
Philip Wilhelm's current role is Prosper, TX.
What is Philip Wilhelm's email address?
Philip Wilhelm's email address is ph****@****ile.com
What is Philip Wilhelm's direct phone number?
Philip Wilhelm's direct phone number is +150942*****
What schools did Philip Wilhelm attend?
Philip Wilhelm attended The University Of Toledo, Owens Technical College.
What skills is Philip Wilhelm known for?
Philip Wilhelm has skills like Netbackup, Hp Insight Manager, Information Technology, Technology, Windows Server, Planning, Cisco Technologies, User Experience, Operating Systems, Networking, Network Design, Troubleshooting.
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