Patrick Windom Email & Phone Number

Los Angeles, CA, US

4Q23 - 190% quota 1Q24 -115% quotaMid 2Q24 - 162% quota

• Analyze and manage accounts and establish ongoing rapport with customers by following up via email, phone, and chat to uncover their pain points, recommend appropriate services, and identify upsell opportunities.
• Improved workflow efficiency and drafted an effective system for managing inbound calls, resulting in a 25% increase in call volume handled per hour.
• Work autonomously and manage on average 30 assigned customer support tickets daily to resolve customer complaints, resulting in a 40% increase in customer satisfaction.
• Partnered with IT to conduct training on our rapidly growing CRM system, setting over 40 employees across 15 locations up for success.

• The Vendition Sales Bootcamp is an immersive and self-paced course that takes a deep dive into the world of tech sales, specifically the Sales Development Representative role. I learned everything about what it takes.
• SQLs
• Outbound Prospecting
• B2B Communication
• SaaS
• BANT

• Led the SMB customer qualification and discovery process, secured meetings, and acquired 125 Accounts.
• Drove Apple’s value proposition by leading engaging presentations and product demos, resulting in a 15% increase in closed deals.
• Generated $810K in revenue and ranked in the top 2% of sellers at my store, influencing the majority of prospective customers buying decisions and cross-selling SaaS products such as iCloud, Apple Music, and AppleCare.
• Managed over 2000 full sales cycles by actively identifying the needs and challenges of prospective customers.
• Mentored over 60 new employees, all of whom hit their sales goals in their first month.

• Expanded operations team through internal and external referrals, maximizing the productivity of daily business functions by 10%.
• Audited and monitored product inventory to ensure smooth and organized operations.
• Collaborated with upper management to implement safer and more effective time management strategies, reducing work-related injuries by 18%.
• Completed multiple projects on time and performed administrative duties as needed.
• Assisted ramp agents with sorting and transporting cargo valued over $5MM to their correct destinations, achieving 100% compliance with company guidelines.

• Memorized daily promotions, advertisements, and product information to deliver tailored solutions, resulting in a customer satisfaction rating of 98%.
• Performed over 40 inbound calls daily and prioritized immediate service of inbound customers, improving the shopper-to-customer conversion rate of the store by 15%.
• Utilized effective customer engagement strategies to exceed daily sales goals and resolved complaints to ensure customer satisfaction.
• Stocked, replenished, and organized inventory with accuracy and efficiency, completing tasks 10% faster than my associates.
• Developed new business and retained existing relationships by building rapport with customers, leading my store to achieve and maintain a ranking as the #1 store in the district.