Patrick W. Email & Phone Number

Providence, Ri, Us

SQF Practictioner, SQF Internal Auditor, PCQI, HACCP Certified, Seafood HACCP CertifiedTony's Fine Foods - West SacramentoSQF 2024 - 98%

San Francisco, California, Us

- Championed launch of EcoSure third-party food safety audits for the national company; established our partnership with a globally recognized food safety provider- Scaled operations and production to meet the increased demand due to Covid-19 pandemic- Ensured food-safe shipping and distribution of millions of meal kits direct-to-consumer across 46 states in the U.S.; exceeded $1.5 million in sales per week- Standardized QA and food safety practices between distribution centers and implemented SOPs for national operationsPerformance: Reduced total error credits by 42.8%, resulting in $1.21 million in savings for the national company

San Francisco, California, Us

- Led production teams up to 30 employees- Converted QA team's auditing process from paper to digital and cloud-based, resulting in increased efficiency, traceability and transparency- Ensured all proper food safety, sanitation, and GMP standards were met- Held 3 shifts of production teams accountable to the highest quality standards- Established new deep clean sanitation practices allowing the company to continue operating throughout Covid-19 pandemic- Interviewed, hired, and trained a team of 9 QA Associates- Interpreted quality, production, and customer data. Reported findings and solutions to C-Suite executives- Utilized Looker business intelligence to run data inquiries to identify and resolve trending error reports- Managed the QA team’s daily audit process ranging from 200-1500 product quality checks conducted per day- Monitored progress toward company goals; led the team to meet and exceed KPI benchmarks in: average credits per box, food quality, box errors, packagingPerformance: Decreased pack error rate by 92% from 2.5% to 0.2% in West operations, saving the company over $250,000

San Francisco, California, Us

- Solved over 6,100 customer tickets with 96% customer satisfaction- Streamlined our Zendesk infrastructure, utilization and efficiency- Facilitated overhaul of customer success training program- Gave accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints- Assigned advanced projects as team’s top-performerPerformance: Consistently scored above corporate target satisfaction rating, 96%+ CSAT score.

- Executed daily menu presentation and shared distinguished knowledge of Kaiseki tasting menu- Provided sake presentations and recommendations to discerning clientele- Regularly achieved highest sales averages and gratuity bonuses- Recognized by Tomonari Mitsunobu, founder of Mitsunobu for leadership and continuous superior guest service

Sunnyvale, California, Us

- Built and maintained the in-house promotion team- Created and promoted marketing ideas through social media outlets- Drew optimal business through generating guest lists and table reservations

Olean, Ny, Us

- Excelled as top performer in Bay Area division; $10,000+ in personal sales within 5 weeks- Presented high-quality line of cutlery to customers through in-home demonstrations- Attended extensive sales training seminars in communication skills and sales techniques- Field trained new representatives, offered a model of successful performance

- Assisted Director of Human Resources in Executive Office with all tasks- Updated the I-9 database and organized employee forms and records- Assisted the hospitality department in handling guest relations including check-in at front desk

Berkeley Coding Bootcamp, Computer Science - Full-Stack Web Development

Certification In Good Manufacturing Practices, Institute For Food Safety At Cornell University

Business Administration

High School Diploma