Paula Worley Email & Phone Number

• Tableau, Power BI
• MS SQL Server, SSMS, SSRS, SSIS
• Snowflake, Snowsight
• Agile, Jira, Confluence, Git/GitHub, Target Process

• Created and updated stored procedures (MS SQL Server) to facilitate analysis of maritime air pollutant emissions and the impacts of programs and regulations designed to reduce emissions and improve health outcomes.
• Designed and developed quality metrics and processes to ensure accurate results.
• Collaborated in the production of formal reports and publications for clients and regulatory agencies.

• Collected, synthesized, and analyzed data from internal and external sources using analytical/business intelligence tools (Cognos Analytics, Tableau, MS Access, MS Excel).
• Transformed results into dashboards, presentations, and reports that provided senior leadership with information needed to support business decisions.
• Created quarterly and year-end value stories highlighting performance against KPIs.

• Managed Verizon Wireless’ tuition assistance collections program.
• Established collections framework to ensure maximum return and compassionate consideration of individuals involved. Troubleshot issues as they arose, and refined strategy as needed.
• Collaborated with collections vendor and responded to employee questions and concerns.
• Created process for monthly and quarterly reporting of collections to executive leadership.

• Managed a team of 5 full-time QA engineers working on multiple software products in design, development, and QA while responding to customer escalations for products already in the field.

• Directed day to day activities of QA team, including hiring and development of team members.
• Collaborated with partners, including an overseas development team based in Romania, to ensure successful product development and launch.
• Created project plans, schedules, and QA strategy documents for each product release.
• Utilized risk mitigation strategies to ensure product quality and adjusted project plans when needed.
• Ensured deadlines were met; tracked and communicated progress to stakeholders.

• Performed systems integration and regressing testing for voicemail products in conjunction with a variety of telephone switches.
• Developed test plans for new features and enhancements.
• Wrote automated test scripts to load and performance test the interface between the voicemail applications and the telephone switches.

Bachelor Of Science - Bs, Computer Engineering

Activities and Societies: Tau Beta Pi Engineering Honor Society, IEEE

Bachelor Of Applied Science - Basc, Registered Nursing/Registered Nurse

Associate Of Science - As, Registered Nursing/Registered Nurse