Luana Pontes Email & Phone Number

United Kingdom

Southend-On-Sea, Gb

As a Sales consultant, I served as an intermediary between Barratt Homes and their customers, recommending services and products while ensuring customer’s requirements are met. I was responsible for providing excellent customer service to potential homeowners and first-time buyers, welcoming and assisting clients on to the property ladder. The role included but was not limited to the following:• Manage all customer enquiries (website, telephone, email, or walk-ins) efficiently by… Show more As a Sales consultant, I served as an intermediary between Barratt Homes and their customers, recommending services and products while ensuring customer’s requirements are met. I was responsible for providing excellent customer service to potential homeowners and first-time buyers, welcoming and assisting clients on to the property ladder. The role included but was not limited to the following:• Manage all customer enquiries (website, telephone, email, or walk-ins) efficiently by capturing customer details and requirements; converting this into site visits or appointments.• Using Microsoft Dynamics System to qualify customers, establishing moving position and timescales, needs and financial situation. Develop credible solutions securing reservations with maximising revenue and margin. • Promote and provide for the use of company recommended mortgage brokers and solicitors to ensure an efficient service for customers to achieve purchasing deadlines. • Assisting the company with updating the database via a Data Cleanse; contacting and removing customer’s profiles from the database according to their current interest in our development and/or plots.• Maintaining a beneficial relationship with our partner company David Wilson Homes by providing credible leads.• Educating the customer on their purchase options and services we have to offer i.e., our partner Mortgage company, London & Country• Liaising with on-site sales advisors to obtain missing information on a development and to confirm possible accommodation for walk in appointment requests.• Documenting customer complaints with great attention to detail, reiterating said complaints for confirmation and send to company director for escalation.• Promoting available schemes such as the government assistance schemes, Help to Buy and Part Exchange • Assisting Surveyors and external state agents with necessary information to proceed with a sale Show less

London, England, United Kingdom

ALPHA EAST Ltd is a womenswear clothing brand which was created with the intent of igniting a woman's sense of confidence and empowerment.Alpha East is not just something you wear, it's something you feel.COMING SOON…! Alpha East will be trialling a shopping experience concept that is believed no other retailer has tried, a concept that will feature exclusivity for its customers.

Essex

As an Insurance Specialist, I provide travel insurance policies for clients and assist them with selecting a policy which accommodates their needs. This position initially offered me a 6-week training programme which provided me with all the tools and knowledge necessary to undertake the role. The role’s duties include but are not limited to the following:• Assisting an individual in identifying the best travel insurance policy as per their requirements and providing the customer with… Show more As an Insurance Specialist, I provide travel insurance policies for clients and assist them with selecting a policy which accommodates their needs. This position initially offered me a 6-week training programme which provided me with all the tools and knowledge necessary to undertake the role. The role’s duties include but are not limited to the following:• Assisting an individual in identifying the best travel insurance policy as per their requirements and providing the customer with relevant product information that is transparent and fair, allowing them to make an informed decision.• Staying up to date with all the latest travel insurance laws and policies• Complying with Financial Conduct of Authority regulations • Informing the customer of our policy terms and conditions, policy and medical exclusions• Generating policy renewals for customers that wished to continue using our services• Handing policy referrals and informing clients of the underwriter's decisions.• Assist customers with declaring medical conditions onto a policy• Collecting and processing insurance package payments Reason for Termination: Career Progression Show less

The Shard

The Senior Receptionist is responsible for the smooth operation of each reception shift while ensuring that the Reception team stay motivated and a high performing team• To develop a positive and direct relationship with all colleague guests to maximise revenue opportunities• To ensure all customers receive the best possible service and care• To greet all guests in a warm, courteous and inviting manner• To communicate any issues or ideas to the management team•… Show more The Senior Receptionist is responsible for the smooth operation of each reception shift while ensuring that the Reception team stay motivated and a high performing team• To develop a positive and direct relationship with all colleague guests to maximise revenue opportunities• To ensure all customers receive the best possible service and care• To greet all guests in a warm, courteous and inviting manner• To communicate any issues or ideas to the management team• To maximize covers and sales opportunities through good service • To be professional, valued member of the team with a flexible approach to improving customer experience Show less

London, United Kingdom

As a property negotiator I was responsible for promoting and subsequently selling a new home to a client, whilst building and maintaining a close relationship with them. This was achieved with the following tasks:• Negotiating sale prices and striving to get the best possible price offers from buyers that met the standards of our homeowners.• Manage all customer enquiries (website, telephone, email, or walk-in) effectively and efficiently capturing details and requirements… Show more As a property negotiator I was responsible for promoting and subsequently selling a new home to a client, whilst building and maintaining a close relationship with them. This was achieved with the following tasks:• Negotiating sale prices and striving to get the best possible price offers from buyers that met the standards of our homeowners.• Manage all customer enquiries (website, telephone, email, or walk-in) effectively and efficiently capturing details and requirements accurately in company dynamics software and convert to site visit or appointment. • Promote and provide for the use of company recommended mortgage brokers and solicitors to ensure an efficient service for customers to achieve purchasing deadlines.• Assisting with the marketing of properties as much as possible using property platforms such as Rightmove, Zoopla, Prime location and the company website.• Qualify customers, establishing moving position and timescales, needs and financial situation. Develop credible solutions securing reservations with maximising revenue and margin.Reason For Termination: Redundancy following a company merge with Tepilo Estate Agents. Show less

10 Lower Thames Street

As a Valuations Executive, my role was to generate revenue for the company. The main focus was to convert cold leads into high quality appointments nationwide for our field sales department. Outbound position, contacting potential vendors to offer our money saving services in a lively and busy office environment. I was the intermediary between a potential vendor and a local property expert who carried out the valuations. My day to day included but was boot limited to:• Contacting… Show more As a Valuations Executive, my role was to generate revenue for the company. The main focus was to convert cold leads into high quality appointments nationwide for our field sales department. Outbound position, contacting potential vendors to offer our money saving services in a lively and busy office environment. I was the intermediary between a potential vendor and a local property expert who carried out the valuations. My day to day included but was boot limited to:• Contacting potential customers to inform them about our company’s complimentary valuation service and asking questions to identify how our service would be beneficial to the customer• Assisting with customer enquiries regarding the valuation service we provide • Entering or updating customer information in the system’s database• Negotiating suitable dates and times with the client for a Local Property Agent to value the client's property. • Referring clients to our brokers for complimentary mortgage consultation. Reason For Termination: Redundancy following a company merge with Emoov Estate Agents. Show less

10 Lower Thames Street

I provided administrative support for the office, either as part of a team or individually. The role included being responsible for tasks such as scheduling viewings for clients who expressed interest in a property, simultaneously, I'd also refer them to our in-house mortgage broker for a financial consultation with getting a mortgage for their property.It was important that clients were vetted to confirm they were in a position to proceed with purchasing the property they showed… Show more I provided administrative support for the office, either as part of a team or individually. The role included being responsible for tasks such as scheduling viewings for clients who expressed interest in a property, simultaneously, I'd also refer them to our in-house mortgage broker for a financial consultation with getting a mortgage for their property.It was important that clients were vetted to confirm they were in a position to proceed with purchasing the property they showed interest in, this included discussing their position in the property market and their means of funds.As a Sales administrator, I was required to:• Assist with telephone and email enquiries, using an email system (e.g., Gmail)• Have good attention to detail when scheduling viewings• Working closely with the Mortgage department whilst providing leads• Working congruently with staff from other departments and with external contactsReason For Termination: Redundancy following a company merge with Emoov Estate Agents. Show less

Level 3 Subsidiary Diploma, Visual And Performing Arts

Ocr Administration (Business Profession Level 2), Distinction

Aqa Business Studies Level 3, Merit