Luana Pontes Email & Phone Number

United Kingdom

Southend-on-Sea, GB

• As a Sales consultant, I served as an intermediary between Barratt Homes and their customers, recommending services and products while ensuring customer’s requirements are met. I was responsible for providing excellent.
• Manage all customer enquiries (website, telephone, email, or walk-ins) efficiently by… Show more As a Sales consultant, I served as an intermediary between Barratt Homes and their customers, recommending services and.
• Manage all customer enquiries (website, telephone, email, or walk-ins) efficiently by capturing customer details and requirements; converting this into site visits or appointments.
• Using Microsoft Dynamics System to qualify customers, establishing moving position and timescales, needs and financial situation. Develop credible solutions securing reservations with maximising revenue and margin.
• Promote and provide for the use of company recommended mortgage brokers and solicitors to ensure an efficient service for customers to achieve purchasing deadlines.
• Assisting the company with updating the database via a Data Cleanse; contacting and removing customer’s profiles from the database according to their current interest in our development and/or plots.

London, England, United Kingdom

ALPHA EAST Ltd is a womenswear clothing brand which was created with the intent of igniting a woman's sense of confidence and empowerment.Alpha East is not just something you wear, it's something you feel.COMING SOON…! Alpha East will be trialling a shopping experience concept that is believed no other retailer has tried, a concept that will feature.

Essex

• As an Insurance Specialist, I provide travel insurance policies for clients and assist them with selecting a policy which accommodates their needs. This position initially offered me a 6-week training programme which.
• Assisting an individual in identifying the best travel insurance policy as per their requirements and providing the customer with… Show more As an Insurance Specialist, I provide travel insurance policies for clients.
• Assisting an individual in identifying the best travel insurance policy as per their requirements and providing the customer with relevant product information that is transparent and fair, allowing them to make an.
• Staying up to date with all the latest travel insurance laws and policies
• Complying with Financial Conduct of Authority regulations
• Informing the customer of our policy terms and conditions, policy and medical exclusions

The Shard

• The Senior Receptionist is responsible for the smooth operation of each reception shift while ensuring that the Reception team stay motivated and a high performing team
• To develop a positive and direct relationship with all colleague guests to maximise revenue opportunities
• To ensure all customers receive the best possible service and care
• To greet all guests in a warm, courteous and inviting manner
• To communicate any issues or ideas to the management team
• … Show more The Senior Receptionist is responsible for the smooth operation of each reception shift while ensuring that the Reception team stay motivated and a high performing team

London, United Kingdom

• As a property negotiator I was responsible for promoting and subsequently selling a new home to a client, whilst building and maintaining a close relationship with them. This was achieved with the following tasks:
• Negotiating sale prices and striving to get the best possible price offers from buyers that met the standards of our homeowners.
• Manage all customer enquiries (website, telephone, email, or walk-in) effectively and efficiently capturing details and requirements… Show more As a property negotiator I was responsible for promoting and subsequently.
• Manage all customer enquiries (website, telephone, email, or walk-in) effectively and efficiently capturing details and requirements accurately in company dynamics software and convert to site visit or appointment.
• Promote and provide for the use of company recommended mortgage brokers and solicitors to ensure an efficient service for customers to achieve purchasing deadlines.
• Assisting with the marketing of properties as much as possible using property platforms such as Rightmove, Zoopla, Prime location and the company website.

10 Lower Thames Street

• As a Valuations Executive, my role was to generate revenue for the company. The main focus was to convert cold leads into high quality appointments nationwide for our field sales department. Outbound position.
• Contacting… Show more As a Valuations Executive, my role was to generate revenue for the company. The main focus was to convert cold leads into high quality appointments nationwide for our field sales department..
• Contacting potential customers to inform them about our company’s complimentary valuation service and asking questions to identify how our service would be beneficial to the customer
• Assisting with customer enquiries regarding the valuation service we provide
• Entering or updating customer information in the system’s database
• Negotiating suitable dates and times with the client for a Local Property Agent to value the client's property.

10 Lower Thames Street

• I provided administrative support for the office, either as part of a team or individually. The role included being responsible for tasks such as scheduling viewings for clients who expressed interest in a property.
• Assist with telephone and email enquiries, using an email system (e.g., Gmail)
• Have good attention to detail when scheduling viewings
• Working closely with the Mortgage department whilst providing leads
• Working congruently with staff from other departments and with external contactsReason For Termination: Redundancy following a company merge with Emoov Estate Agents. Show less

Level 3 Subsidiary Diploma, Visual And Performing Arts

Ocr Administration (Business Profession Level 2), Distinction

Aqa Business Studies Level 3, Merit