- Assist in the onboarding process of new merchants, including guiding them through setup and integration.- Provide training on using the platform and tools effectively.- Respond to merchant inquiries via phone, email, or chat.- Resolve issues related to transactions, payments, or platform functionality.- Escalate complex issues to relevant departments when necessary.- Maintain ongoing relationships with merchants to ensure their needs are met.- Monitor merchant accounts for activity and troubleshoot any issues.- Provide updates on new features, services, and promotions.- Gather feedback from merchants on their experience and relay it to relevant teams for product improvement.- Suggest and implement process improvements to enhance merchant support.- Maintain records of merchant interactions and issues.- Provide regular reports to management on common issues, resolutions, and merchant satisfaction levels.- Work closely with other departments such.- Participate in team meetings to discuss strategies for improving merchant satisfaction and support processes.- Proactively identify potential problems before they escalate and take steps to prevent them.- Participate in ongoing training to improve knowledge and skills related to merchant support.

Processing and recording accurate and detailed seller data .Managing and maintaining seller center accounts .Gathering seller requests and requirements .Analyzing and auditing customer documents. Acknowledging customer queries and complaints and resolving the same .Preparing and presenting data analysis reports .Building and maintaining long-term customer relations .Assisting in generating potential leads .Coordinating with internal and external team members .Ensuring that all sellers receive the products and services on time .

Solve the problem once the agent can't able to handle issue.Give the training to new joiner regarding with scorecard.Presentation the WBR and MBR meeting with global clientsDaily and Weekly report to the manager and HOD.Screening the daily audit count miximum each agent for 4 count.Calibration Sessions with regional team.Coaching to the weakness agent depends on their weekly score.Identify and assess customers' need to achieve satisfaction.Provide accurate, vaild and complete information by using the right methods.Meet customer service team sales targets and call handling quotas.Take the extra mile to engage customers.Familiarity with CRM systems.Handle customer complaints, provide appropriate solutions and alternative within the time limits; follow up to ensure resolution.Keep records of customer interactions, process customer account and file documents.