1) Escalation Management- Escalate issues to field engineers, field coordinators, zone coordinators, and zone managers concerning site conditions.- Implement step-by-step escalation protocols for sites with high dependency before any potential site downtime.2) Remote Monitoring Systems- Proficient in using Remote Monitoring Systems such as ECM and I Tower software.- Comprehensive knowledge of remote monitoring systems on telecom sites to ensure uninterrupted service.3) Alarm and Communication Coordination- Coordinate with the NOC for report generation and communicate effectively during alarm generation with regional managers and site engineers.4) Shift Leadership and Scheduling- Perform as the shift lead, arranging duty schedules, managing overtime, and approving leave requests.5) Report Preparation - Prepare various reports including SLA reports, vendor performance availability reports, Root Cause Analysis (RCA) reports, grid availability reports, recognition reports, and sign-off reports.6) Maintenance and Customer Interaction- Perform ticket on/off operations, manage maintenance Change Requests (CRs), handle site lock/unlock procedures, and maintain escalation sheets.- Liaise with customers such as Atom, Ooredoo, MPT, MyTel, and Amara to address and resolve issues.

As an Assistant Supervisor - NOC Engineer, my role has been pivotal in maintaining the operational efficiency and reliability of telecom sites. My key responsibilities include:Email Monitoring and Response:Diligently monitor incoming emails and ensure prompt and accurate responses to each communication.Site Management:Locking sites as necessary to save dependencies and maintain operational integrity.Monitor site voltage levels and escalate issues to field engineers, field coordinators, zone coordinators, and zone managers regarding site conditions.Trouble Ticket (TT) Management:Efficiently close Trouble Tickets (TTs) and address no power issues at sites, ensuring quick resolution and minimal downtime.

NOC Engineer responsible for network monitoring, troubleshooting, and maintaining system performance. Ensures network uptime, performs incident response, and provides technical support. Skilled in system analysis, security protocols, and proactive issue resolution.