ASSISTANT STORE MANAGER 01/2022 to Current West End Wine & Spirits, Manhattan, NY• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.• Rotated merchandise and displays to feature new products and promotions.• Walked through store areas to identify and proactively resolve issues negativelyimpacting operations.• Maintained positive customer relationships by responding quickly to customer serviceinquiries.• Processed payments for credit and debit cards and returned proper change for cashtransactions.• Coached sales associates in product specifications, sales incentives, and sellingtechniques, significantly increasing customer satisfaction ratings.• Analyzed customer feedback and implemented strategies to improve customerexperience.• Monitored daily cash discrepancies, inventory shrinkage and drive-off.• Interacted well with customers to build connections and nurture relationships.• Reported issues to higher management with great detail.
Anthology Wines & Spirits
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Retail Store ManagerAnthology Wines & Spirits Jul 2024 - PresentManhattan, New York, United States
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Assistant Store ManagerWest End Wine & Spirits Jan 2022 - Aug 2024United States -
Sales RepresentativePanasonic Asia Pacific Jan 2014 - Jun 2014Singapore, Singapore• Managed customer accounts to secure customer satisfaction and repeat business.• Trained and mentored new sales representatives.• Retained excellent client satisfaction ratings through outstanding service delivery.• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations. EDUCATION• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.• Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.• Negotiated contracts with clients and developed relationships with key personnel.• Developed and implemented marketing plans to increase brand awareness and drivesales.• Listened to customer needs and desires to identify and recommend optimal products.• Built customer loyalty and retention by delivering excellent shopping experiences.• Developed strong rapport with customers and created positive impression of business. -
General ManagerCyber City Company Limited Jan 2010 - Jan 2013Myanmar• Developed and implemented strategies to increase sales and profitability.• Managed budget implementations, employee reviews, training, schedules, and contractnegotiations.• Monitored financial performance, set budgets and controlled expenses to providefinancial stability and long-term organizational growth.• Maximized efficiency by coaching and mentoring personnel on management principles,industry practices, company procedures, and technology systems.• Drove year-over-year business growth while leading operations, strategic vision, andlong-range planning.• Developed and maintained relationships with customers and suppliers through accountdevelopment.• Analyzed market trends and competitor activities to create competitive advantages.• Trained new employees on proper protocols and customer service standards.• Scheduled employees for shifts, taking into account customer traffic and employeestrengths.• Managed purchasing, sales, marketing and customer account operations efficiently.
Pyei Sone Oo Education Details
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Dagon UniversityMarketing/Marketing Management, General
Frequently Asked Questions about Pyei Sone Oo
What company does Pyei Sone Oo work for?
Pyei Sone Oo works for Anthology Wines & Spirits
What is Pyei Sone Oo's role at the current company?
Pyei Sone Oo's current role is Retail Store Manager at Anthology Wines & Spirits.
What schools did Pyei Sone Oo attend?
Pyei Sone Oo attended Dagon University.
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