• Provides leadership and oversight of the learning and development department.• Teach and utilize A.D.D.I.E. design principles to ensure successful learning results.• Collaborate with stakeholders to devise training strategies that effectively addressed knowledge, skill, and behavioral gaps, resulting in improved employee performance and productivity.• Utilized data-driven insights to evaluate training content effectiveness and foster continuous improvement and innovation, resulting in enhanced knowledge, skills, and behaviors among learners.• Recruit, select, lead, coach and motivate the corporate contact center teams.• Monitor and manage department budget, staffing, and organizational plans. • Identify, establish, and achieve contact center and division KPI’s. • Establish and maintain effective working relationships with staff throughout the company to identify and understand the units we support or potentially support.• Co-lead a collaborative enterprise-wide initiative, driving innovation and efficiency through cross-functional partnerships.• Facilitate leader development courses that are offered across the enterprise.

Responsible for operations of 600+ member organization including finance, technology, building maintenance, and staff leadership.Led project to upgrade and rollout organization’s new database and management software.Spearheaded staff transition and restructuring project.Created and implemented organization’s strategy in response to COVID 19.Led initiative to create and rollout organization’s mission statement and worked to align processes toward that mission.Managed the organization’s communications, marketing, and messaging to current and prospective members and the community at large.

Oversaw all aspects of the organization including budgets, technology, building maintenance, and program development and implementation. Managed, trained, and developed 20 staff along with 100+ volunteers in delivering services to 500+ at risk youth and young adults.Led and implemented process improvement projects to increase effectiveness, reduce cost, and gain stakeholder buy in. Implemented staff organizational structure to gain clarity for employees so they could thrive in their individual roles.

Onboarded and trained new hires for both home office team and field team across United States.Created and implemented hybrid training program, utilizing a variety of tools to efficiently deliver engaging and multi-modal training content.Certified Integrity Selling facilitator successfully graduating 50+ sales representatives.Successfully guided department through DOL changes, creating and implementing new processes and language. Collaborated with key stakeholders, IT, and business analyst team to establish an asset retention department in Grand Island, NE.Frequently worked across various business units to solve technical, training, and operational challenges in a matrix environment.Partnered with stakeholders to roll out a change in procedures resulting in a record year in 2012 for plan roll ins producing 319% of goal, totaling $285 million in sales.

Provided guidance to retirement plan participants at benefit event.Answered a wide range of questions regarding group plan options.Worked to retain assets and gain outside investment asset rollovers.Sold a variety of financial products including mutual funds, annuities, bank products, and life insurance.