Pranav Patel Email & Phone Number

San Francisco, Ca; Washington D,C.

• Responsible for deploying a Fortune 500 retailer's Mobile Point of Sale product, partnering with several organizations to define an end-to-end repeatable process to successfully introduce mobile hardware to 2,600 stores.• Managed the project delivery of a Fortune 500 retailer's "Order in Store” capability to 1,700 US stores across all brands, introducing mobile technology for associates to accept payments, and enabling customers to order items online while in stores.• Led a major utilities' technology assessment for managing energy consumption during critical events via the Home Area Network (HAN) and ZigBee Smart Energy Profile• Established the business case, requirements and managed the delivery of an online web application to streamline 3rd party claims processing for a major Bay Area utility company • Managed the implementation of a NERC CIP compliant enterprise physical access management system for a major Bay Area utility company, which included project planning, budget and vendor management, risk and issue mitigation, and establishing operational support agreements

• Managed the work plan for a series of usability upgrades to a national health plan's claims adjudication platform, which included support for project planning, change control, quality reviews, risk and issue management, and executive reporting• Outlined and led the execution of the Integration and Product Acceptance Test plan strategies for the Administrative Office of the Court’s newly developed statistical information data warehouse• Established reporting metrics to track development and testing progress, and defined communication protocols between the functional and development teams to improve performance and support rapid delivery of application defect fixes• Content advisor for the firm's internal software deployment methodology, responsible for helping update the support and validation process for software deployments

• Managed 20+ client resources through Product Acceptance Testing via defect and execution trend analysis, daily progress reports, coordinating defect resolution with the development team and setting clear entry and exit criteria• Defined the change control process that managed the scope of 300+ design changes during product acceptance for a court case management system• Identified and implemented new quality assurance processes that minimized regression issues associated with application build cycles• Defined the application requirements, functional design specifications, and led the development for an enhancement to the State of California’s web based court case management system, while also managing scope, timeline, resources, risk, and project budgetary restrictions• Led a team of seven developers through an extensive defect triage and resolution effort during Unit Testing and Integration Testing

• Facilitated application design sessions to create a unified web based court case management system for the State of California; including requirements elicitation, defining System Use Cases, Activity Flow Diagrams, Business Rules and Functional Specifications• Coordinated with several project teams to define a “Go Live” deployment readiness checklist for San Diego Superior Court’s implementation of a case management system, which included application infrastructure readiness, data conversion readiness, training/operations readiness, and contingency/roll back readiness• Created a detailed business impact assessment deliverable for the implementation of San Diego Superior Court’s case management system, and provided recommendations to address critical areas highlighted during heat map analysis• Managed the test plan, and defined an incident triage process for San Diego Superior Court’s user acceptance test of a court case management solution

• Led a team of 10+ client resources through test scenario identification and creation that mapped to the application’s requirements, configuration and core business procedures for a case management solution for the Superior Court of San Diego• Developed the System and Integration test plan strategy for several updates made to Kaiser Permanente’s legacy claims system, resulting from the Medicare Modernization Act and the introduction of High Deductible Health Plans

• Planned and incorporated new technology within the company's IT infrastructure; Managed the NT/2000 Server with Microsoft Exchange 2000.• Assessed the potential for merging new technology in the workplace and presented findings to company management.• Trained employees in effectively using new software and technology.

• Designed and developed a customizable graphical user interface creation tool using Eclipse SWT and XML. The program supports both Windows and Linux environments, and the internationalization (i18n) standard.• Managed a core of developers through an iterative software lifecycle.• Produced extensive technical documentation, including a comprehensive black box testing plan.