Pk K. Email & Phone Number

Perform regular audits of eligibility, enrollment and payroll deductions using Workday, vendor, and ADP reportsManage benefit transactions in WorkdayAudit, track and process benefits invoices including establishing and monitoring purchase ordersPartner with benefit vendors to resolve issuesBuild, maintain, and deliver quarterly benefits dashboardMaintain and manage 401(k) data and assist with compliance, including audit supportExecute annual compliance processes, including Section 125 Testing, SFHCO and ACACollaborate with technology partners to streamline benefits administration and improve the employee experience in WorkdayIdentify process improvement opportunities, leading practices and innovative approaches and tools to increase efficiencies and cost effectivenessEmployee support and issue resolutionOther projects as assigned

Seattle, Washington, United States

• Assist senior consultants with reviewing client needs, recommending suitable approaches, and helping implement benefit program strategies• Collect, analyze, and interpret health care data for reporting to the client• Develop an awareness of the insurance vendor marketplace, plan designs, health care cost factors, and the renewal process for health and group benefit programs • Coordinate the Request for Proposal (RFP) process on behalf of a client• Help write and structure client communications, including proposals, reports, spreadsheets, and presentations• Build and maintain relationships with internal teams and subject matter experts, as well as develop relationships with clients• Interact with carriers and vendors to gather quotes, negotiate, handle client service issues, and review plan documentation

Seattle, Washington, United States

• Answer calls and emails from producers as well as prospective clients in assisting in sales• Scrub and submit applications within 48 hours• Be up to date with various processes with multiple carriers and products• Act as liaison between prospective clients and producers

Mountlake Terrace, Washington

· Researched, coordinated and resolve issues related to claims processing, eligibility, contracts, call history, benefits quotes, appeal decisions and decisions to reduce, modify or deny services to members· Document inquiries and formulate solutions to problems and issues· Review databases and files used to maintain accuracy, inputting corrections as necessary· Approve/deny contractual disputes within limits of position authority.· Identify and communicate necessary contract revisions/clarifications based on defects identified· Interpret member benefit booklet contract language and/or provider contract language and apply it to the appeal issue

Mountlake Terrace, Washington

• Improve customers’ lives by making healthcare work better• Answer customer's questions, clarify options and solve customers’ problems• Provide customer service support ensuring delivery of accurate, complete and timely information• Identify with the customer, act with urgency, do the right thing and work together• Work with highly sensitive information while maintaining Personal Protected Information (PPI) requirements• Strive for first call resolution while handling all issues with urgency, ownership and accountability

Bothell, Washington

Timely and accurately process customer paymentsConduct detailed reviews of sales orders and contractsCollaborate cross-functionally with Sales, Legal and Implementation teamsMaintain accurate and consistent records in SalesforceRespond to customer inquiries regarding invoicing, billing, and payment termsDocument current processes and identify areas of opportunity

Bothell, Washington

Answer inbound calls, emails, and chats from potential customers and existing clientsQuickly assess customer issues to provide accurate supportKeep updated on most recent company news and department processes and proceduresAdhere to department performance goals and production standardsWorked independently, while knowing how/when to handle or escalate critical customer issues

Disneyland Resort

• Maintained a thorough knowledge of all company products and services ensuring quality and accuracy in high pressured environment for our guest• Concierge service for Make-a-Wish Families at Disneyland Resort by accommodating excellent service to the guests by accommodating all their needs during their stay • Exchanging foreign currency by handling the registers through the knowledge of all banking products• Assessing, explaining, and providing the appropriate service for guest with disabilities.• Receiving, sorting and researching, documenting, and returning lost and found items in person or through mail to our guest.