• Involved in IT related activities, daily operations, asset request, end user follow-up on MS Outlook. • Managed and optimized stock levels of IT assets, utilizing Advanced Excel to track inventory.• Collaborated with IT analysts, specialists, and team leads to develop procedures to store, distribute and report for hardware inventory. • Monitored and tracked service requests through Service-Now, ensuring timely resolution and achieving a 20% reduction in average response time.• Tracked IT assets through Flexera Tool and update Excel sheet using VLOOKUP in inventory report.• Provided IT clearance to exit users post asset submission.• Shared monthly stock report using SQL to management for Serial and Non-serial assets.