Pawel Zdan Email & Phone Number

London, Gb

London, United Kingdom

• Responding to all queries in a pro-active, helpful, timely and professional way via phone, email or letter along with coordinating general membership inboxes;• Working collaboratively and manage relationships with a range of internal and external stakeholders from a diverse range of backgrounds, supporting around 20000 registered members;• Supporting new member acquisition and win-back campaigns and passing back relevant feedback from members;• Processing all new applications for membership for individuals and carrying out initial reviews and giving quality feedback;• Trainer for the team responsible for putting together new starter training;•Deal with financial adjustments relating to payments connected to the application processes;• To attend network industry events to promote the membership;• Assist with maintaining the membership sections of the website;• Create, update and maintain records on the database (CRM/CMS);• To work closely with other departments;• Maintaining and continually developing an understanding of ISO standards, schemes and auditing, as well as Membership criteria, sufficient to be able to advise potential members competently;• Testing of system and/or process developments where required;Complaints Officer - 2017- presentHaving a 100% satisfaction rate with every complainant I have dealt with.• To manage the resolution of customer complaints, within given timescales;• To be an effective communicator and ensure all complaints are acknowledged in a timely manner and customers are kept information throughout the complaint process; Internal Auditor - 2017- present•Evaluate processes for compliance with quality requirements, policies, and regulations;•Assist in development of audit plans, audit schedules;•Identify where organization is meeting requirements, as well as opportunities for improvement;•Assist audit team in developing audit reports