Communication via email, instant messaging apps, and video calls with partner educational institutions in Canada (in Portuguese and English); pre and post-sales customer support; organizing and reviewing documentation for application and enrollment in language schools (English and French), colleges, and Canadian universities; processing applications and enrollments through application portals and email; requesting payment of invoices related to sold study programs from the finance department;… Show more Communication via email, instant messaging apps, and video calls with partner educational institutions in Canada (in Portuguese and English); pre and post-sales customer support; organizing and reviewing documentation for application and enrollment in language schools (English and French), colleges, and Canadian universities; processing applications and enrollments through application portals and email; requesting payment of invoices related to sold study programs from the finance department; inputting, updating, and maintaining the student enrollment database; booking and issuing accommodation and health insurance services; inclusion, maintenance, and updating of the company's internal drive and database with important information about partner Canadian educational institutions (study programs, language requirements for acceptance, costs, application/enrollment procedures, start dates, accommodation, intake changes, refunds, marketing materials); scheduling and participating in training sessions with partners. Show less

Estágio docência na disciplina Planejamento e Organização do Turismo 2 do 6º período do curso de bacharelado em Turismo. Contribuição acerca do conteúdo proposto da aula, orientação na formação dos grupos para as atividades.

Development of content for the "Boost Your Revenue - Tourism" course.Topics:· Sales and Operations - Travel Agencies and Tourism; Lodging Facilities; · Sales and Operations - Food Services.

Planning, formulating, and implementing public tourism and culture policies; conducting technical work, studies, and research; creating tourism promotion strategies; developing the cultural events calendar and organizing them; executing actions to promote tourism in coordination with other municipalities, state, federal government, and private entities; representing in Regional Governance instances; creating tourism itineraries; guiding visitors to local tourist attractions.

Providing phone assistance, information dissemination, check-in, and check-out procedures through the Visual Hotel FrontOffice - CMNet system; making reservations as required; welcoming and providing support services to clients, guests, and visitors; offering predetermined extra information and services to guests, such as tourist guides, tours, transportation, car rentals, and more.

Prospecting travel agencies for the client portfolio; developing relationships to introduce the airfare search portal for miles-based flights; guiding portal usage; maintaining active client portfolio for purchases; addressing portal-related queries; quoting and negotiating airfare sales; directly mapping the national travel agency market.

Prospecting new students via phone and electronic messages, encouraging and guiding the enrollment process into the University.

Responsible for in-person sales at the 'Pestana Vacation Club' sales room for prospecting, presenting, and closing impact sales for the hotel network's vacation program. Proficient in sales and negotiation techniques, along with knowledge of national and international destinations, providing guidance on products and destinations according to customer needs and preferences.

Phone inquiries and email checking; making reservations for individuals and businesses; entering data; clarifying inquiries about rates, availability, location, and other services; creating thematic and promotional tourist packages.

General public assistance; planning and executing systemic-institutional events; producing coffee breaks for events and meetings; handling event-related phone inquiries; drafting and delivering official documents; providing assistance to other administrative departments.