Päivi Suomela Email & Phone Number

Sheffield, United Kingdom

I develop and maintain desktop, hosted and mobile software products for the company's portfolio of customers using C#, Python/Django and JavaScript.

London, United Kingdom

I managed the e-journal package transitions and renewal process (using a product called EPR) for the UK and Nordic markets. Part of the role was to train the members of my team and schedule and quality check their work. I liaised with other EBSCO offices and kept up to date on product development, and then passed the knowledge on to the team and kept the relevant workflows and procedure guides up to date. I also contributed to the development of EPR by testing and suggesting enhancements.

Sheffield, United Kingdom

After EBSCO won a large tender for a consortia in Finland, I was given responsibility for collecting data from customers and setting up their customer accounts to match their requirements as closely as possible in an imperfect legacy mainframe system. I was also responsible for operational project management, tracking work and deadlines. I worked closely with customer services and made sure customer subscriptions were set up accurately and on time.

London, United Kingdom

I was responsible for a portfolio of customers, managing their day to day requirements and development.

London, United Kingdom

I was solely responsible for Finnish language customer service, resolving any customer queries within SLA and escalating where needed. I consistently exceeded the target SLAs.

Ba, East Asian Studies, General Linguistics

- Chinese Mandarin, some cultural and historical studies including political and economic analysis - General Linguistics; Generally.

Mandarin Chinese

This comprised part of the BA previously mentioned. Time was spent studying at a Chinese university while living locally. Valuable.