Păstru George Email and Phone Number

Responsible for performing manual testing on Salesforce using JIRA and TestRail, based on two week development sprints within QA and UAT Environments :- Collaborating with several development teams and business analysts to understand requirements and ensure software meets quality standards.- Creating and executing test cases to validate software functionality.- Documenting and tracking defects, as well as working with developers to resolve them. (>99% major and critical defect find rate).

- Ensured compliance with WEEE policies and regulatory requirements through tasks such as machine learning through logical expressions and manual product checking. (Average of 150% productivity based on target KPIs)- Reviewed and researched product documentation.- Developed and delivered training processes to educate employees on compliance policies and procedures. (100% of new hires completed the ramp-up process and passed to working in full capacity)

- Provided technical support and troubleshooting assistance to customers through email and phone. (Average of 4.6/5 customer feedback rating)- Collaborated with L2 and L3 teams to resolve complex customer issues and ensure service satisfaction.- Documented customer interactions and solutions using ServiceNow.