Quentin Chappet Email & Phone Number

Fougères, Brittany, France

Bretagne, France

Main Client: ModSquad Inc. (October 2019 - November 2023)Working as a Project Manager and a Team Manager on a number of projects:- Moderation/Social media support for a finance company (1 year)- Moderation/Ticket support for a gaming studio (1.5 years)- Moderation/Social media support for a kids entertainment company (6 months)- Ticket/Chat Support for a.

Hunt Valley, Maryland

- Responsible for managing all international Customer Support programs. Includes all European territories with special concentration for French, Spanish, Italian and Portuguese speaking territories. Includes all services such as traditional contact center, social network support, and various types of service moderation.- Managed all staff groups for the.

Région De Baltimore, Maryland, États-Unis

- Moved to Baltimore MD (USA) to work as the main Social Media expert within the Customer Support group- Responsible for maintaining a minimum service on Forums and Twitter after staff reduction- Responsible for Forum Moderation in EN, DE and FR on two different forums (Bethesda.net and Elder Scrolls Online)- Responsible for User Generated Content (Mods).

Galway

- Worked as the manager of the “Social Team”, responsible for supporting the ZeniMax and Bethesda products customers on Forums and Social Media such as Twitter, Facebook, YouTube and more…) in English, German and French- Responsible for deflecting customers’ requests off the traditional customer support- Responsible for monitoring and reporting trending.

Dublin

- Launch of Season One and Season Two- Responsible for the growth of the French community.- Responsible for the feedback from and to the French community.- Responsible for the communication outside of the official forum.- Responsible for the “recruitment” and the coordination of a French volunteer team on the forums.- QA-loc: Responsible for the quality of.

Dublin

- Directed a multilingual team of 4 Community Managers (Spanish, German, English) while also handling the French community.- Reported Forum and Social Medias statistics directly to the Producer.- Responsible for the publication of news and announcement in all languages.- Responsible for the emergency messaging in all languages.- Responsible for gathering.

Dublin

- Preparation and launch of the game in Europe- Building of the French community on and outside of the Forums.- Handled several Forum events.- Handled a team of French Volunteers.- Responsible for the very first LoL tournament “Ryze of the Legends”.- Use of Twitter and blogs in order to tease and hype the community.- Responsible for the publication of news.

Dublin

- Preparation and launch of the game in Europe.- Worked on all the new process and guidelines needed for Customer support representatives.- Worked on the tools needed for CSR before the launch of the game.- Responsible of the floor when no Team Lead.- Handled over 150 tickets per day.- Handled very specific tickets on a daily basis.- Coverage of the FJV.

Paris

- Customer support: Handled around 100 tickets per day and did Online In-game presence in order to answer player’s requests.- QA of the game and preparation of new patches.- Planning and coding of In game events.- Handled global messaging and posting on the website when needed.- Preparation and launch of 2 game extensions (Catacombs and Darkness Rising)..