Worked with the Metro Public Health Department as a Case Monitor assisting Patients that tested positive for Covid-19. Make sure the Patients quarantine for the specified allotted time while abiding by the CDC guidelines during their isolation period. Record any symptoms, side effects, and lifestyle changes that occurred during their isolation period. Provided any resources, information, and references from the CDC, Health Department, and Tennessee Government Partners available for the Patients during the time they were in isolation.

Responsible for submitting medical claims to insurance companies and payers such as Medicare and Medicaid, also responsible for the timely submission of technical or professional medical claims to insurance companies for Skilled Nursing Facilities and patients in Hospice. Update Medicare Insurance information for Medicare, Medicaid Patients. Clean monthly AR Aging report. Take monthly AR calls to complete aged accounts and clear monthly account deficits. Post Medicare payments for patients in Skilled Nursing Facilities.

Utilize medical billing software, that healthcare facilities use to track patient care episodes from registration and appointment scheduling to the final payment of a balance. Act as a liaison for Convergent to assist our client which is HCA, communicating regularly with any departments and/or management to provide requests based on the need of the client. Worked in corporate environment handling escalations, correspondence, and billing for the Collections department for HCA. Trained employees on Medicare, Medicaid, and Federal/State billing guidelines for Motor Vehicle Accidents and Worker’s Comp claims.