Q Ismaila

Q Ismaila Email and Phone Number

Account Leader - Finance and 24 and 7 Customer Support @ ATI Business Group
Indonesia
Q Ismaila's Location
Jakarta, Jakarta, Indonesia, Indonesia
About Q Ismaila

Motivating account leader with more than 5 years of experience in leadership roles of finance & accounting functions. Adept at managing effective and efficient work plans, leading projects with proven history of maximizing team's performance, & efficient operations. Dedicated to growing, efficient and proactive organization.

Q Ismaila's Current Company Details
ATI Business Group

Ati Business Group

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Account Leader - Finance and 24 and 7 Customer Support
Indonesia
Employees:
1250
Q Ismaila Work Experience Details
  • Ati Business Group
    Account Leader - Finance And 24 And 7 Customer Support
    Ati Business Group
    Indonesia
  • Ati Business Group
    Account Leader - Finance & 24/7 Customer Support
    Ati Business Group Jan 2020 - Present
    Jakarta, Indonesia
    - Leading around 120 FTE across Finance and 24/7 Customer Support accounts together with my leadership team of 3 Senior Team Leaders and 12 Team Leaders, focusing on seamless service delivery and operational excellence.- Directing staffing plans, resource allocation, and team development to align with client needs, ensuring sustainable team performance and high client satisfaction.- Spearheading multiple projects with my leadership team, ensuring the team grows to adopt more incoming clients, showcasing strong project leadership and capacity for client expansion.- Engaging regularly with clients to ensure satisfaction, handle escalations, and oversee onboarding, fostering long-term partnerships and successful client outcomes.
  • Ati Business Group
    Senior Team Leader - Finance
    Ati Business Group Jun 2019 - Dec 2019
    - Managed and worked together with 6 Team Leaders under the Finance account by providing performance optimization, necessary mentorship for the team and client management best practices.- Enhanced team cohesion and accountability through strategic performance tracking, feedback loops, and individualized coaching.- Contributed to the success of the Finance account by overseeing efficient billing reconciliation, financial inquiry resolution.- Liaised with clients to ensure day to day team operation and SLA pertaining to the agreed expectation.
  • Ati Business Group
    Team Leader - Finance & Reconciliation Team For North America Flight Centre Travel Group
    Ati Business Group Dec 2017 - Jun 2019
    Greater Jakarta Area, Indonesia
    - Led a team of 17 in billing reconciliation, financial statement inquiries, and Airline ADM investigation, delivering accuracy and timely issue resolution.- Developed and implemented quality assurance protocols that improved inquiry resolution times and accuracy metrics.- Collaborated with cross-functional teams to address client inquiries, maintain high client satisfaction, and ensure operational efficiency.
  • Ati Business Group
    Finance & Accounting Support Staff
    Ati Business Group Oct 2017 - Nov 2017
    Greater Jakarta Area, Indonesia
  • Pt. Pro Car International Finance
    Internal Auditor
    Pt. Pro Car International Finance Sep 2015 - Sep 2017
    Greater Jakarta Area, Indonesia
    • Performed, planned, and led a team in conducting the full audit cycle for all company branches of the company every month. • Reviewed all of the currently implemented SOP and its application in all company branches to ensure the relevancy with current flow of business on a monthly basis. • Prevented possible fraud by doing a post disbursement checking to 10% sample of direct customers in each company branches.• Presented the audit result quarterly to the stake holders along with the findings and future suggestions.
  • Dfk International
    Junior Auditor
    Dfk International Jan 2015 - Jun 2015
    Jakarta, Indonesia
    • Conducted full cycle of annual financial statement audit of 2 client’s company within 3 month period each.• Drafted, finalizing bi-lingual audited annual report. • Assisted client's IPO preparation & restructuring plan.

Q Ismaila Education Details

  • Institut Bisnis Nusantara
    Institut Bisnis Nusantara
    Accounting And Finance

Frequently Asked Questions about Q Ismaila

What company does Q Ismaila work for?

Q Ismaila works for Ati Business Group

What is Q Ismaila's role at the current company?

Q Ismaila's current role is Account Leader - Finance and 24 and 7 Customer Support.

What schools did Q Ismaila attend?

Q Ismaila attended Institut Bisnis Nusantara.

Who are Q Ismaila's colleagues?

Q Ismaila's colleagues are Della Nuramriliana, Putri Utami, Natasya Anindya Yasman, Yohanes Kharisma, Janice Lalita, Bella Yuniarti, Abyssia Rizka Dwiadiana.

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