Q Lee Email & Phone Number

Microsoft Incident Response Infrastructure SpecialistDetection and Response Team (DART)

Compromise Recovery Consultant

Experience with migrating on-premise servers to Azure SubscriptionExperience with architecting Infrastructure as a Service for AzureMaintain and support corporate internal on-premise and Azure infrastructure servers Advise clients on best practices for managing their IT infrastructure both on-premise and AzureWork with sales team to build Azure proof of concept infrastructureManage a service delivery team of SharePoint, Database, Business Intelligence consultantsCommunicate with client C-levels on strategy and project statusCoordinate support resources for complex issues and manage issues to resolutionDeliver weekly status reports of hours consumed with notes of Risks and Assessments of environment

Provided comprehensive incident support for customers remotely, including rapid problem resolution followed by root cause analysis with a focus on proactive prevention and knowledge transferAdvocated for customer needs by escalating potential product defects to Microsoft escalation engineers or product groupsSupported SharePoint Server 2007/2010/2013Specialized in setting up SharePoint authentication (Kerberos, ADFS, Forms Authentication)Subject matter expert on the following SharePoint services (User Profile Service, Managed Metadata Service, Business Data Connectivity Service)

Assign to PACOM JIOCUsed a range of interrelated research initiatives to gather and analyze intelligence informationUtilized all approved sources of acquiring intelligence materialsSharePoint Administrator for PACOM JIOC Reserve SharePoint site

Fort Worth

Database entry and data extraction using CAPTIVE, iBase Suite, Analyst Notebook, and CT-AVRS Web software for the use of intelligence products and analysisData mining for unknown linkages of existing information to maintain an integrated terrorism database tracking system using link analysis and other software toolsMaintained internal SharePoint site

Tulsa, Oklahoma Area

Responsible for the IT Infrastructure of the Tulsa Office and ManufacturingResponsible for coordinating IT projects in China, Chengdu OfficeDeployed VMware Server for testing environmentReduced cost by installing VMware ESXi server for productionMaintain Corporate HQ VMware ESX 3.5 ServerManage the Active Directory, Exchange Server, and Server BackupsMaintain and support Cisco network equipmentSharePoint Administrator for Tulsa Office Microsoft Office SharePoint Server 2007

Tulsa, Oklahoma Area

Provided support for all facets of information technology for the manufacturing plantDeployed VMware Server to replace Windows NT 4.0 server hosting PRO/EDeployed Microsoft Virtual Server for test environmentManage the Active Directory, Exchange Server, and Server BackupsMaintain and support Cisco network equipmentSharePoint Administrator for Tulsa Office SharePoint Portal Server 2003

Tulsa, Oklahoma Area

Provided support for all facets of Information Technology for the 486th Civil Affairs Battalion.Provide Tier 1 & 2 support for the personnelMaintain and support Cisco network equipment

Tulsa, Oklahoma Area

Responsible for coordinating all aspects of information technology for the companyManage the Active Directory, Exchange Server, and Server BackupsMaintain and support Cisco network equipment

Tulsa, Oklahoma Area

Provided support for installing and maintaining computer hardware for The College of Business AdministrationProvide Tier 2 support for Faculty and StaffInstall, configure and maintain the student computer labsHire, manage and train staff of students that monitor computer labs and provide support to computer lab usersProvide support for the William Risk Management Center labManage and maintain the Williams Risk Management Center serverAssisting in the design and implementation of web pages

Tulsa, Oklahoma Area

Provided support for installing and maintaining computer hardware and software for the universityProvided Tier 2 support for Faculty and StaffAssisted Network Administrators installing and maintaining a Novell networkProvided on-site support for the President of Oral Roberts University

Provided on-site support to Texas Health Resources, which included 26 health care facilities and 20 plus corporate officesPerformed troubleshooting, configurations, installations and maintenance of PC’s and printers attached to Microsoft and Novell networkProvide Tier 2 support for problem tickets involving desktop hardware, software, network connectivity and mainframe connectivity and printingProvide after-hours support for all sites on a rotating, on-call basisTeam lead for a project that deployed 6,000 plus new PC’s and converted 10,000 plus desktops to common desktop environment

Provided Windows 95 and 98 Operating System end-user technical support for Microsoft customersUtilized Microsoft’s Web Response tool to manage caseload and track customer issuesUtilized email and telephone calls to resolve customer issuesResearched issues, determined solutions, utilized error indication tools and consulted with senior analyst for more complex issuesReceived Certificate of Merit in excellence for customer serviceRecognized for outstanding Quality of Work in PIQS program

Waco, Texas Area