Qasim Malik Email & Phone Number

Oakville, Ontario, Canada

• Manages the support team and drives the financial and operational outcomes of the department. • Provides coaching and motivation to my team members and other company employees as needed to achieve sales and operational goals. • Manages the location hardware, software, and networking.• Develops detailed plans to ensure the team completes their current projects. • Trains team members thoroughly in all aspects of their position. • Manages the repair, installation, and support of both computers and other consumer electronics to achieve customer satisfaction. • Develops, maintains, and communicates up-to-date knowledge of department strategies to the team.• Completes Customer Service Evaluations (CSEs) for team members according to the frequency and standards identified by the company. • Experience with Saleforce and ServiceNow.• Pro-activity trains new team members and employees to increase productivity. • Pro-actively changes existing processes and procedures to improve the client experience.• Reliable support for other areas of the company when needed.

Burlington, Ontario

• Collaborates with company leaders, sales employees, and helpdesk staff to provide a world-class BestBuy and Geek Squad experience for our clients.• Resolve service and repair issues.• Promote and sell Geek Squad services to enhance the client's experience.• Performs installations, configurations, repairs, and upgrades for client’s hardware.• Trouble-shoots technical issues related to hardware (laptops, PCs, printers, and other consumer electronics), software, and networks.• Check returned products for functionality, wipe any previous information, and verify there are no additional problems.• Process client transactions, order parts, document work completed, and promptly facilitate client unit shipments for off-site service.• Complete all billing for repairs done under warranty.• Assisting the Helpdesk Manager with communicating business needs and sales targets.

Burlington, Ontario

• Monitors all online sales leads and maintains detailed customer files.• Drives internet traffic into the dealership, through making appointments, and continuously follows up throughout the buying process.• Responds to all inquiries regarding product inventory, customer needs, vehicle benefits, warranties, financing options, and all other questions in a quick and timely manner.• Keeps the website updated with the dealership’s existing inventory and current prices.• Understands the needs of a diverse client base and can adapt approach accordingly.• Sets and meets sales goals, helping the dealership to remain profitable.

Burlington, Ontario

• Creates and implements employee development plans. • Knowledgeable about various products and services offered, and able to provide customers with the complete solution. • Maintained the appearance and functionality of all products, displays in the department. • Assisted the Supervisor in providing work direction and provided feedback for employee performance reviews. • Clarified company policies and procedures and monitored a team of sales specialists.• Trained new employees on various products, services, and company policies. • Awarded as "Best Employee” in 2011. • Assisted in all other aspects of the company when needed.

Karachi, Pakistan

• Developed an innovative sales strategy that raised sales and increased market share.• Coordinated and assisted with development of all promotional and marketing strategies and material, for various events. • Created budgets and financial analyses for various events. • Managed the interviewing and hiring of temporary and permanent staff.

Karachi, Pakistan

• Responsible for planning & organizing various events.• Understanding and working closely alongside the clients in choosing vendors to deliver customized needs.• Hired vendors, ordered materials, negotiated rates, and worked on all other coordinating aspects of both large and small scale events.