Qais Mostamandi Email & Phone Number

San Leandro, California, United States

- Managing multiple team leaders and directing/developing them to be the experts in their areas of responsibilities and ensuring accuracy and efficiency in all inbound processes including safe and efficient sort, stock & back-stock while demonstrating a culture of ethical conduct, safety and compliance.- Managing inbound/outbound merchandise, replenishment, inventory accuracy, presentation, pricing, for all General Merchandise (GM) and managing all the fulfillment operations of the store.- In my first month of employment I increased Backroom Location Accuracy (BRLA) from a “red” 33% to a “green” 97% and have maintained it ever since. - I increased total store sales from negative in the past year to a positive 4% and have maintained a positive number ever since.- In my first quarter of employment I was able to reopen fulfillment department (online orders) and increase their sales by 200% of the goal.

Fremont, California

- Managed all operations of the store, including but not limited to store performance, control of cash, inventory, safety & security, customer service, staffing, coaching/training and management - Managed P&L and revenue growth, track, analyze and take action to improve store performance by forecasting weekly/daily sales goals and exceeding established goals.- Directed and guided assistant managers to understand the daily business and operational needs so that the cost and productivity goals are achieved with highest levels of quality and service while instilling a positive attitude in all employees.- In less than a month of managing store 797-05, I increased the CSAT result from 84.3% to 88.1% with 18 days of 100% CSAT result and reduced the inventory build from $104k to $80K.- I achieved 200% of quarterly bonus for 3 consecutive quarters. I surpassed the goals by $84,000, $12,3000 and $178,000.

In charge of all operations of the store under the supervision of the store director and providing world class customer service.- I achieved 100% of the yearly bonus as a First ASD (Assistant Store Director)- I ensured a noteworthy remodel of store 0929-05 with a successful “Re-grand” Opening which resulted in a 15% increase in sales.

In charge of the store operations in absence of the store director. - I achieved the highest sales for the holidays & made 100% of the yearly bonus.

- Closing manager and 3rd person in charge of store operations.

- In charge of 10-15 employees and all the operations of the deli department such as customer service, sales, profit, inventory, shrink(loss), safety and scheduling.

- Responsible for customer service, stocking, production, sanitation and safety in compliance with USDA.

-Provided linguistic support & cultural insights to the U.S. Army operations.-Performed field surveys, prepared accurate and legible field notes, analyzed and prepared reports to present to the US army as well as to local staff members.-Served as the focal point for real time interpreting and translating oral & written material from Dari & Pashtu to English and vice versa

Certificate, Food Safety

Certificat

Certificate

Certificate

Education record

High School Diploma