Rona Faye Pasa Email & Phone Number

As a quality analyst with over four years of experience, I have developed a robust skill set in evaluating and enhancing service quality to meet client expectations. My journey has involved closely monitoring call interactions, analyzing performance metrics, and providing constructive feedback to agents. By leveraging data-driven insights, I work collaboratively with teams to identify areas for improvement and implement best practices. My deep understanding of customer needs and commitment to fostering a culture of continuous improvement enable me to contribute effectively to both client satisfaction and operational excellence in a fast-paced environment.

• 

  University Of San Jose-Recoletos

  Hospitality Administration/Management