Chris Lynch Email & Phone Number

Auckland, NZ

Honolulu, Hawaii, United States

- Manage IT Infrastructure site buildouts for Corporate Real Estate (CRE), Airport Operations (Above & Below the Wing), In-Flight/FlightOps, TechOps, Safety & Security, User Automation & Training, Loyalty, and Sales & Marketing.- Provide product support & testing for major/minor releases for CRE Work Tracker (FSM), a ServiceNow application designed/built.

Honolulu, Hawaii, United States

- Implemented Python Test Framework across all IT departments.- Improved PNR generation.- Managed testing for Hawaiian Airlines Mobile App.- Implemented software testing lifecycle model across all IT departments.- Standardized testing frameworks to support developer tool kits.- Utilized Common Services CI/CD pipeline for testing.- Implemented standardized.

Honolulu, Hawaii, United States

- Managed Web, Mobile, and Kiosk testing strategies for HawaiianMiles/Rewards/Loyalty programs and Airport Operations work streams.- Developed Mobile API testing strategy.- Implemented Veracode application scanning program for PCI DSS compliance.- Implemented Veracode application security scanning proces for 3rd party software vendors.

Kihei, HI

• QA Lead for the Electronic Health Record (EHR) application for the Vision Center of Excellence (VCE) and Military Health Systems (MHS).
• Developed Web and Mobile testing strategies and test plans.
• Created Selenium WebDriver scripts to verify a web-based application developed in CSS, HTML, JavaScript, AngularJS, and Bootstrap.
• Reviewed, analyzed, and traced Functional requirements to Vendor-derived requirements.
• Maintained an Automation Test Framework that supported Continuous Delivery (CD) and Continuous Integration (CI) using Bamboo, Stash and GIT.
• Conducted Load and Performance testing.

New Orleans, LA

• Managed a team of 7+ Testers/Developers at a New Orleans-based Start-Up.
• Developed Web and Mobile Testing Strategies for an internet-based auction website (CivicSource Auctioneer) and Treasury Management system (CivicSource Administrator).
• Identified tools needed for testing and management.
• QA Lead for Front End/Back End testing of.Net applications developed with C#, CSS, HTML, AJAX, jQuery, and Knockout.js.
• Maintained Automation Test Frameworks to support Regression, Performance, and Load Testing.
• Administered Microsoft’s Team Foundation Server (TFS) and Atlassian’s JIRA and Confluence.

New Orleans / Baton Rouge

• Product evangelist and test specialist for a Microsoft Certified Partner with clients in the Health Care, Maritime, Retail, and Academic domains.
• Presented Microsoft product demonstrations at conferences and web-hosted events.
• Participated in requirements gathering and process analysis.
• QA Lead for applications designed, developed, and implemented for Ochsner Health System of Louisiana, Global 360, USAA, and Sax Fifth Avenue.
• Performed Functional and Automated testing using Microsoft tools.
• Provided Technical Support and Training.

New Orleans, LA

• Managed a Requirements Management Team of 10+ Business Systems Analysts and Testers.
• Created a detailed Requirements Management program to manage requirements and testing documentation across the bank to support bank integration efforts.
• Analyzed the quality and completeness of requirements, testing, and compliance documentation to ensure full traceability between them.
• Gathered Requirements for Branch Teller Systems, Deposit Operations, and Consumer Lending, Brokerage, Trust, and Small Business.
• Worked with Senior Management, IT Directors, and Department Managers to implement HP Quality Center and Rational products, technical support, and training to customers.

New Orleans, LA

• Managed a team of 7+ Testers/Business Process Analysts for testing Branch Teller Systems, Deposit Operations, and Consumer Lending applications.
• QA Lead for ClearClaims, a web-based Debit Card Dispute application developed in C#, VB.NET, and Oracle.
• QA Lead/Business Process Analyst for Empower, Maverick, and Reload, which focused on Disaster Recovery, Process Improvement, and paperless solutions across the bank.
• Interviewed and gathered Business Requirements for Branch Operations across the Gulf Coast after Hurricane Katrina/Rita.

San Francisco Bay Area

• Managed teams of 15-35 Manual and Automated Testers for projects utilizing staff in San Francisco, Minneapolis, and Tempe.
• QA Lead for Desktop Deposit, one of the first applications that allowed customers to scan checks remotely, using a PC or Mobile Device, and deposit to an account.
• QA Lead for Credit Management Team.
• QA Lead for Document Collaboration Management Team.
• QA Lead for Y2K Certification efforts.

San Francisco Bay Area

• Performed both manual and automated testing in support of Wholesale Internet Banking systems.
• Participant in maintaining the applications and infrastructure of the CEO Treasury Management Portal, used by over 30,000 middle market and large corporate businesses.
• Provided training and technical support to the Treasury Management, Credit Management, and Enterprise Content Management lines of business.
• Supported Y2K Certification efforts.

San Francisco

• Managed Business Center Operations and Information Systems for Event Technology Operations at the Grand Hyatt, Fairmont, Ritz Carlton, and Hilton Hotels.
• Provided technical expertise with audiovisual inventory.
• Estimated events, teams, and schedules.

San Francisco Bay Area

Provided IT/Network support for Restaurants such as Harry Denton's, Bogie's, Le Colonial, and Twenty-Four.

San Francisco

• Managed Information Systems for a Hotel Reservation company.
• Administered networks, workstations, databases, telecommunications, and provisioned users.
• Evaluated and implemented software solutions and upgrades.

San Francisco

• Managed general operations of the Front Office, Reception, Reservations, Concierge, Switchboard, and Night Audit.
• Oversaw the maintenance and Configuration of Property Management and Point of Sale Systems for Hotels and Restaurants.
• Ensured that input standards of profiles and reservations were correct, selling strategies were being followed, and the system was “cleaned” from duplicate profiles and expired rates, etc. on a regular basis.

San Francisco

• Provided sales/marketing/distribution support for the San Francisco WEA Branch Office for Atlantic Records, Virgin Records, Interscope Records, Giant Records, and Geffen Records.
• Responsible for mailing artist merchandise to radio stations and retail markets, reporting retail sales and radio airplay, and attending artist appearances and live performances
• Tasked with listening to music from new and existing artists, promoting it, and getting paid for it -- the best job ever !!!

San Francisco Bay & Columbus Store (R.I.P.)