Marwan Abi Najem Email & Phone Number

Montreal, Quebec, Canada

Beirut District, Lebanon

Coordinated with various departments to draft company and engineering processes.Led the efforts in acquiring the ISO 9001:2015 certification for the company.Systematically rolling out QA processes across various offices.Built the Quality Management department responsible for setting targets and evaluating performance across departments.Following up with project managers and quality engineers on various projects.Coordinating with managers and directors on quality related matters within each department.Closely monitoring KPIs on a project and department level.Prepared the yearly management review and presented it to the board of directors.Leading the efforts to draft site supervision activities and acquire certification.Evaluated tender submissions on behalf of the client.Prepared proposals and prequalification for the company on all matters related to QHSE.Acquired a strong knowledge of company functions enabling me to define appropriate strategies based on corporate goals, streamline existing processes, and devise new ones where required.Diagnosed complex problems, and devised processes with the help of the IT unit to manage and control solutions of a company wide scale.Prepared SWOT and PESTLE analysis of the company, followed by a detailed risk assessment.Prepared contingency plans to ensure business continuity during periods of instability.Led the transformation to adopt new solutions across various departments in different offices.

Verdun, Beirut

Updating and modifying standard project procedures to bring about improved methods ofworking.Tailoring project-specific quality plans to satisfy Client and company requirements as well asidentifying procedures necessary to support the project scope.Developing audit schedules, performing audits, and monitoring closeout of non-conformances.Evaluating non-conformances to determine root causes and recommending corrective actions.Ensuring the validity and continuous update of vital project documents such as the baselineschedule, organisation chart, work instructions, and various forms used throughout thelifecycle of the project.Overseeing technical reviews of the design works at various phases of the project.Monitoring project progress and reporting on the general performance to the Quality Managerand the Project Director.Ensuring site supervision activities conform to contractual, regulatory, and companyrequirements.Systematically auditing for adherence to the quality management system.Ensuring existing operational systems are enhanced, and new systems are developed to meetchanges in the organisation, customer requirements, industry standards, or those resulting from projects' feedback.Working on automating and updating the company’s library system modules such aspurchasing, labeling, borrowing, etc.Following-up on external audits conducted by SGS for surveillance and re-certificationpurposes.Continually improving and updating the Quality Management System (QMS), covering allproject management, engineering, company, and site supervision procedures.Defining Engineering and Project procedures for Sustainable Designs, and preparation of CostEstimate Reports.Continually orienting and training Engineers of all levels on updates to the qualitymanagement system and company set quality objectives.Training new recruits for the position of Quality Engineer.

Internship (Comparative research on HP PPM, Oracle Primavera and MS project - Quality control and testing)