• Automated over 12,000 test case scenarios regarding REST API, databases, data engineering, AWS SQS, Elasticsearch, and performance, using a NodeJS/Mocha framework.• Heavily contributed to an Appium/WebDriverIO JavaScript framework for testing Web, Desktop, iOS, and Android clients of the TigerConnect messaging app, updating and fixing tests as needed, and being a key member in delivering the Node 12 to 18 upgrade for the entire codebase.• Using OpenAPI 3.0.0 and an in-house repository, documented over 85% of the product ecosystem’s 200+ API endpoints, with examples for sent payloads, success responses, and all possible error messages.• Created critical testing tools to assist with manual testing, test data creation/setup, and an early warning system for ChromeDriver updates.• Repeatedly assigned as weekly platform release lead, as well as QA lead for multiple projects, ranging from new feature releases to critical back-end upgrades.• Designed and implemented two separate integrations around automated test results: ◘ One logged test results into an external file, which was consumed by a tool that built test runs and uploaded results into TestRail. ◘ Another sent results into AWS CloudWatch Logs for archiving and to collect metrics on pass/fails rates as well as test durations, which were then displayed in AWS CloudWatch Insights.• Implemented a Github Actions script to be able to run multiple automation suites concurrently across multiple test runners, reducing overall regression runtime by over 50%.• Built testing functions to replace individual assertions and instead test a wide array of verifications together, creating a more complete results report per test.• Developed a detailed logging system for API automation that led to easier troubleshooting, and included rebuilt cURL commands that could easily be used in a terminal for reproducing possible issues.

Managed and resolved major customer issues as well as assisted mainline release team with regression testing. Oversaw all planning and resource management across multiple sites, in multiple countries. Worked with Perforce and Jenkins in relation to automation script creation and fixes, as well as fixing minor product issues. Primary QA regarding REST API testing.- Black-box/Grey-box: Completed several major and minor releases and hotfixes, and isolated/verified hundreds of complex, critical, and escalated customer issues- Automation: Used an in-house framework to create, fix, and improve automation scripts written in Powershell, as well as creating and fixing API adapters written in C# and Java- Lead/Manager: Took responsibility for all planning and resource management across multiple sites, in multiple countries, to complete testing on multiple small releases, hotfixes, and projects- CI/CD: Worked with Perforce and Jenkins in relation to automation script creation and fixes, as well as fixing minor product issues; also was one of the main analysts to triage, evaluate, and report on the automated build acceptance testing results- Linux: Principal QA for setting up Linux distributions and testing/verifying issues regarding kernel auto-compile feature in SEP’s AutoProtect driver- REST API: Foremost QA with REST API testing for issues and new features regarding customer-facing server access; created Postman JSON to automate over 90% of REST API testing- Virtualization: Guru for Windows and Linux test image setup and maintenance using VMware ESXi servers and VMware workstation; also lightly used VirtualBox, Amazon AWS, and Citrix VDI environments for testing

Switched from the mainline release team into the fast-paced firefighting of the Customer Response Team- Automation: Improved automated regression pass rate due to strategic deployment (500% increase) followed by fixing/updating test scripts (an additional 200% increase) in just 1 week- Test case management: Identified major overlap/redundancy and personally consolidated over 810 test cases into 80 test cases- ESX: Due to outdated and limited virtualized images, created over 80 Windows images from scratch to significantly increase productivity and decrease future test setup time.- Created technical Confluence pages to instruct the support team on how to efficiently search for existing defects, which was successful in significantly reducing the creation duplicate defects.- Executed 579 test cases across 12 projects successfully and on or ahead of schedule.- Created, contributed to, and/or verified over 300 defects significantly improving product quality and stability.

Tasks that included the use of an in-house automation framework- Promoted from contractor to full-hire in less than 5 months (during my 1-year contract)- Automation: Implemented over 150 automation scripts in under 3 months to significantly cover many upgrade and migration code paths.

Installation/Migration/Deployment/Patching testing for the Symantec flagship enterprise product: Symantec Endpoint Protection.- Lead QA in IMDP testing for the manual Build Acceptance Test for every build.

Completed manual and automated testing on Solaris-based systems for business printer functionality and performance.

Tasked with data backup/restore and Dell hardware upgrades for a Windows 9x to Windows XP migration on hundreds of systems across a large Boeing campus.- Managed and coordinated over a dozen other techs with their daily assignments

My first job out of college was to QA both the learning and administrative sides of public school educational software.- Automation: Using an AutoIT script, was able to turn a 3+ hour manual full regression suite into a 15 minute fully automated test

Beginning as a simple lab manager job that grew in responsibility when the campus residential network administrator discovered that I had a gift for troubleshooting computer issues.- The only lab assistant to be tasked with troubleshooting and correcting technical issues for students in their dorm rooms- Tasked with making a tool for replacing the physical forwarding address card system with a software solution; I created an HTML front-end, used JavaScript input validation, and a C++/CGI connection into a mySQL database