A Debt Collector Officer work with customers to collect their outstanding debts to an organization. Their duties include organizing and keeping track of customer’s outstanding debt accounts, contacting debtors to learn more about their payment status and negotiating payments and payment plans with customers.Communication. As one of the primary responsibilities of a collections agent is to understand current debt situations, contact debtors and communicate urgency for payment… Show more A Debt Collector Officer work with customers to collect their outstanding debts to an organization. Their duties include organizing and keeping track of customer’s outstanding debt accounts, contacting debtors to learn more about their payment status and negotiating payments and payment plans with customers.Communication. As one of the primary responsibilities of a collections agent is to understand current debt situations, contact debtors and communicate urgency for payment, communication is an important skill. ...Problem-solving. ...Empathy. ...Negotiation. ...Attention to detail. ...Technology. Show less

Making calls to customer mobile, landline and office number for establishing a contact with customers.Tracing customers across the globe.Managing accounts Receivable for client accounts, monitoring for non- payment and delayed payment Using different tools to locate the customer.Sending employee verifications to customer's employer.Raising settlements for customers to settle their outstanding debt.Preparing field visits.Reporting to the line manager and preparing MIS… Show more Making calls to customer mobile, landline and office number for establishing a contact with customers.Tracing customers across the globe.Managing accounts Receivable for client accounts, monitoring for non- payment and delayed payment Using different tools to locate the customer.Sending employee verifications to customer's employer.Raising settlements for customers to settle their outstanding debt.Preparing field visits.Reporting to the line manager and preparing MIS reports for the entire team.Performing follow up calls on past due accounts in a professional and courteous manner. Following up on email with clients as well as making calls to clientsVisiting customers on a frequent basis.Maintained meticulous accounts receivable customer files. Show less

Deals with Credit Control, Risk Management & collection National Bank of Abu Dhabi Responsible for dealing with all aspects of litigation focused debt recovery process and for managing an assigned case load effectively in line with agreed client service level. Communicating with clients via post, telephone and emails Reporting any suspected fraudulent activity to the Fraud Manager. Contacting people who owe money to the company. Securing payment form… Show more Deals with Credit Control, Risk Management & collection National Bank of Abu Dhabi Responsible for dealing with all aspects of litigation focused debt recovery process and for managing an assigned case load effectively in line with agreed client service level. Communicating with clients via post, telephone and emails Reporting any suspected fraudulent activity to the Fraud Manager. Contacting people who owe money to the company. Securing payment form debtors. Investigating claims of financial difficulties. Making enquiries to trace the whereabouts of defaulters. Keeping administrative records up to date. Visiting defaulters at the address they have given. Ensuring all contact is in line with the regulatory requirements. Making up to 80 phone calls every day to chase up outstanding debts. Handling a variety of customer service calls from people of all backgrounds Show less

Chase overdue accounts by telephone, email & letter to ensure dues are collected before the due date.Primary function is to help maximize recoveries and minimize losses on Bank’s classified (corporate) portfolio.Make sure proper analysis of accounts is done in order to identify overdue payment.Provide timely follow up on contacted accounts, negotiate immediate full & final payments or acceptable and timely payment arrangements.Undertake account reconciliations as required and… Show more Chase overdue accounts by telephone, email & letter to ensure dues are collected before the due date.Primary function is to help maximize recoveries and minimize losses on Bank’s classified (corporate) portfolio.Make sure proper analysis of accounts is done in order to identify overdue payment.Provide timely follow up on contacted accounts, negotiate immediate full & final payments or acceptable and timely payment arrangements.Undertake account reconciliations as required and maintain accurate records of all chasing activity.Offering settlement plans to customer and getting settlement approved from the bank’s management.Sending settlement letters and confirmation emails to customersSending payment validations to bank’s management and get clearance letter/NOC letter for the settled accountsTracing non-contactable and skip accounts on Google, social websites, MOL and other job portals.Handle disputed accounts and negotiate to bring payment within the agreed termsRespond promptly and completely to customers, client and internal inquiriesPreparing Daily, Weekly & monthly MIS and Cash collection report, provide reporting as and when requested by management and Ensure monthly processing deadlines are met.Doing field visits for defaulted customer as to discuss and negotiates for the payments as well as cash/cheque collection from the customer Show less

 Selling entertainment voucher booklets to walk in customer, explaining about product and features