Revenue Management: Manage the pricing of High Value packages in order to maximize the revenue Suggest the best possible price for a standalone effort for sale.Propose the price of any value added feature related to high value customerNet Additions: Devise strategies for supporting all the existing or new channels of sale for high value customersDevise effective retention management policies to maximize the net additions and minimize churn.Advertising & Promotion Management: Creating awareness of high value segment for increasing acceptability through all possible mediums. Finding undesired perception elements of high value identity and taking corrective measures with advertising and promotion managementCreate pull for the potential subscribers by devising the most desired value proposition. Product Management: Provide inputs and secure the interests of management with product development team for inclusion of the products required by the customers of the segment. Managing most desired options / features / offerings for high valueOptimize the related processes to be user friendly for the subscriber as well as the servicing persons.Manage all new developments related to process and system developmentBusiness Intelligence:Data crunching related to segment customers and proposing campaigns or change sin internal systems and processes to optimize the customer experienceManagement reporting of segment numbers and proposed campaigns Business case development for new campaigns, products and servicesInitiating and guiding research team to conduct relevant researches to understand customer and the changing landscape of customer needsMarket intelligence to gather info about effects of competition campaigns on high value segment

Responsible for Network rollout planning, channel conveniance, brand visibility and promotions within the largest region in Pakistan. Ensuring all KPIs are meeting with true customer satisfaction and ensuring number one growth in customer volumes.

Working in close collaboration with the Manager Youth Segments and the rest of the team on planning campaigns and reporting on how effective strategies and campaigns have been. Also ensuring campaigns run as per deadline and on budget allocation

Worked as an Analyst in the Business Intelligence & Customer Life-Cycle Management Unit, where I was primarily working on subscriber churn. Here I have been working and monitoring different segments where subscriber product usage declined and revenue tumbled. Furthermore, in November 2010 I was transferred to Marketing Segments where I worked on Product Development

Setting up and running complete operations of the contact center

Previously working at a managerial position with high focus towards providing support to Call Centre inbound & outbound operations and management. The job entails achieving/monitoring daily service targets /KPI’s, team management, operational planning, situational and pressure handling. High customer satisfaction focus and liaison within and outside department to enhance efficiency, feedback/ suggestion to the higher management regarding operations, expansions & planning