Qaisar Sayed Email & Phone Number

Mumbai, Mh, In

Mumbai, Mh, In

Navi Mumbai, Maharashtra, India

Developed and managed MS Excel reports and dashboards to track KPIs and metrics for customer engagement. Collaborated with cross-functional teams to streamline customer support processes and reduce resolution time. Handled large volumes of customer data, generating actionable insights that informed customer engagement strategies.

Mumbai, Maharashtra, India

In my recent roles, I managed inventory for laptops and desktops across various projects, ensuring optimal availability and efficient resource allocation. I conducted regular system audits, prepared detailed monthly reports, and generated daily inventory updates to keep management informed. My responsibilities included engaging with stakeholders to understand their needs and addressing them effectively, overseeing all report-related activities to ensure accuracy and timeliness, and ensuring… Show more In my recent roles, I managed inventory for laptops and desktops across various projects, ensuring optimal availability and efficient resource allocation. I conducted regular system audits, prepared detailed monthly reports, and generated daily inventory updates to keep management informed. My responsibilities included engaging with stakeholders to understand their needs and addressing them effectively, overseeing all report-related activities to ensure accuracy and timeliness, and ensuring that all systems met the latest compliance standards. Show less

Mumbai, Maharashtra, India

As an L2 Support Engineer at the WNS Vikhroli Site, I provided remote application support and configured Windows desktops and laptops to meet user needs. I deployed Citrix Workspace, managed antivirus updates, and supported operations for web and mobile applications. Additionally, I coordinated the formatting and updating of Windows systems, ensuring that users received the latest hardware and software configurations tailored to their profiles.

Pune, Maharashtra, India

In my role managing project operations for Pune Government Transport, I oversaw a diverse team, including 15 depots, 16 site engineers, 5 POS device technicians, and 52 computer operators. I was responsible for the overall project budget and KPIs, ensuring comprehensive support for computer hardware, POS devices, and printers on Windows systems.I managed User Acceptance Testing (UAT) to ensure timely project completion and proper sign-off while overseeing the operations of the AFCS… Show more In my role managing project operations for Pune Government Transport, I oversaw a diverse team, including 15 depots, 16 site engineers, 5 POS device technicians, and 52 computer operators. I was responsible for the overall project budget and KPIs, ensuring comprehensive support for computer hardware, POS devices, and printers on Windows systems.I managed User Acceptance Testing (UAT) to ensure timely project completion and proper sign-off while overseeing the operations of the AFCS product (website, mobile app, and Pass & Ticket Collection System). My role included ensuring 24/7 uptime for the AFCS product, assisting with invoice generation and follow-ups, and coordinating with vendors for timely material delivery.Additionally, I focused on educating the team on best practices and performance techniques to minimize project bottlenecks. I actively gathered client feedback and provided round-the-clock support to both clients and staff, enhancing overall service quality. Show less

Mumbai, Maharashtra, India

I managed the software and operations for scheduled postings for Maharashtra State Road Transport Corporation (MSRTC), actively seeking client feedback to drive service improvements. I supported a team of 35+ in the implementation of web and mobile apps for the ITMS project, serving as the primary point of contact for client escalations and resolving issues with the software team.My responsibilities included managing the project budget and KPIs to ensure timely task completion… Show more I managed the software and operations for scheduled postings for Maharashtra State Road Transport Corporation (MSRTC), actively seeking client feedback to drive service improvements. I supported a team of 35+ in the implementation of web and mobile apps for the ITMS project, serving as the primary point of contact for client escalations and resolving issues with the software team.My responsibilities included managing the project budget and KPIs to ensure timely task completion, overseeing task distribution, and regularly following up to maintain project timelines and efficiency. Show less

Mumbai, Maharashtra

I supervised a team of 76 technicians, 24 computer operators, and 6 Team Leaders at MSRTC headquarters, ensuring optimal resource alignment and efficient operation of the Command Control Centre (CCC). I managed CCTV and access control systems and provided comprehensive support for all 247 depots, overseeing software and hardware to maintain seamless operations.I delivered timely support for online bus updates via the VTS-PIS System, addressing inquiries through the Pan Maharashtra… Show more I supervised a team of 76 technicians, 24 computer operators, and 6 Team Leaders at MSRTC headquarters, ensuring optimal resource alignment and efficient operation of the Command Control Centre (CCC). I managed CCTV and access control systems and provided comprehensive support for all 247 depots, overseeing software and hardware to maintain seamless operations.I delivered timely support for online bus updates via the VTS-PIS System, addressing inquiries through the Pan Maharashtra support helpline and ensuring ticket resolution within SLA. I was responsible for managing project budgets, UAT, and KPIs, and collaborated with the software team on Jira to resolve client issues beyond the CCC team’s scope. Additionally, I provided weekly project updates to MSRTC clients and internal stakeholders and developed a VTS repair register in Google Drive for tracking device repair status.I also led training for MSRTC client staff across all divisions and depots on VTS-PIS mobile applications and websites, continually collecting and implementing feedback to enhance service quality. Show less

Mumbai, Maharashtra, India

I managed a team of over 40 site engineers, overseeing organizational software for online reservations, ticket collection systems, and attendance systems. I provided hardware support for POS systems, attendant systems, and RFID pass systems on both Linux and Windows interfaces and managed local servers while conducting UAT for B.E.S.T, N.N.M.T, KDMT, S.V.T, and DMart projects.My role included managing manpower and inventory for various projects, providing production support, and… Show more I managed a team of over 40 site engineers, overseeing organizational software for online reservations, ticket collection systems, and attendance systems. I provided hardware support for POS systems, attendant systems, and RFID pass systems on both Linux and Windows interfaces and managed local servers while conducting UAT for B.E.S.T, N.N.M.T, KDMT, S.V.T, and DMart projects.My role included managing manpower and inventory for various projects, providing production support, and resolving bugs with the software team on Jira within SLA. I ensured all client requirements were met, resolved issues promptly, and managed timely invoice submission and payment follow-ups with zero penalties.I documented all project information, including BRDs and activities, for secure stakeholder access and provided on-site training to client staff across Pan India. Additionally, I monitored KPIs, budgeted projects, implemented necessary changes, and maintained effective communication with stakeholders. Show less

Mumbai, Maharashtra, India

I managed projects for BEST, DMart, and SVT, overseeing site engineers and providing ongoing support. I collaborated with the software team using Scrum methodology and Jira to resolve and update website issues and changes. Additionally, I provided support for RFID systems, POS systems, and attendance systems. I regularly met with clients to ensure smooth operations, address their needs, and ensure seamless project execution. I was also responsible for submitting monthly bills for all three… Show more I managed projects for BEST, DMart, and SVT, overseeing site engineers and providing ongoing support. I collaborated with the software team using Scrum methodology and Jira to resolve and update website issues and changes. Additionally, I provided support for RFID systems, POS systems, and attendance systems. I regularly met with clients to ensure smooth operations, address their needs, and ensure seamless project execution. I was also responsible for submitting monthly bills for all three sites and following up on payments until completion. Furthermore, I provided comprehensive operational support for both hardware and software across all assigned projects, ensuring smooth, uninterrupted operations. Show less

Mumbai Area, India

As a Sr. Engineer on the BEST project, I provided comprehensive support for desktops, printers, and local servers on Linux systems. My responsibilities included ensuring the smooth operation of all related hardware and software, addressing and resolving technical issues, and maintaining system performance to meet project requirements.

Diploma Of Education, Computer Hardware & Networking Technology

Bachelor Of Commerce - Bcom, 6.64