Concept Design Developers is dedicated to transforming ideas into reality. We take pride in our ability to craft infrastructure solutions that are not only innovative but also highly practical.

As a founder member of MAG Engineers, I contributed to a remarkable turnover of more than 100 crores.

I am resposnible for collabration services globally which include applications like Sametime IM, Unified Telephony, Sametime Meetings, Gateways to business and to Internet.Managing the infrastructure for these applications and ensuring reliable and quality service delivery.

Client AXA TechI was responsible for the overall consulting, analysis, design and implementation of ITIL best practices.Successful Migration from CA tool to HP SM 7, I was responsible in planning, analysis for design Supporting overall customer relationship and customer satisfaction and delivering cost effective, standard customer measurements in line with contracted commitments. The ultimate goal being to deliver an IT & business process solution that will enable the Service Support and Service Delivery organizations to reach their target ITIL process maturity levels.

I was accountable for managing service delivery to 5 client accounts promoting the continuous improvement of productivity, service quality and customer satisfaction. Responsible for successful implementation of CMDB 7.5 across all business units at Honeywell,Planning, design and implementation of CMDB and migration from IBM CMI to BMC CMDB.Spearheaded process improvements for various customers that reduced redundancy in repetitive efforts. This includes all aspects of ITSM best practices and methods from analysis, through architecture and design, to planning, implementation, and support.Maintaining Continuous Process Improvement on a regular basis and responsible for the delivery of the Service Management interfaces aligned to client requirements and organizational Providing effective communication to steering committee, senior management, process owners, and customers.

As a Change & Problem Manager was awarded as the best of IBM employee for delivering IT Service Management (ITSM) solutions based on ITIL best practices that focused on the people, process, and technology perspectives of providing business solutions within the IT infrastructure.I was responsible for Service Delivery of IT Infrastructure projects for customers located in Australia and New Zealand (Handling 10 accounts across different industry verticals). Implemented ITSM best practices and business services for Optus & developed best practices for ITSM for Change, Incident and Problem Management. Ensured that the individual activities of the process are carried out with regards to agreed service quality levels and was responsible for ensuring that Problem Analysts are adhering to the Problem Management Process. Accountable for the success and quality of the Problem Management process & aligning processes as per ITIL principles and guidelines. Analyzed impact of current service delivery processes and implemented new innovative recommendations for ensuring quality service delivery. This resulted in direct savings in terms of effort/ time required to perform a particular job.Enhanced relationships with customers in A/NZ and bridged their gaps with India delivery teams. Responsible for performing internal audit to ensuring that all Problem and change management processes were adhered. Tracks status of Requests for Change (RFCs) initiated by Problem Management and conducted reviews of the Problem Management process and developed Service Improvement Programs (SIP) for various accounts.Streamlined delivery measurement reports & contributed key enhancements to reports that measured delivery excellence- identified Key Performance Indicators (KPI).Developed and Delivered Trend Analysis Reports, Performed Post Incident Reviews (PIR), Key Performance Report (KPI) , Weekly Report, Monthly Report and Participates in Root Cause Analysis sessions (RCA).

As a Business Associate, was involved in all aspects of managing new business.