Qaiser Farooq Email & Phone Number

Islamabad,Pakistan

•Develop and present development of departmental yearly action plan and strategy based on TM forum coverage and capability & CIMA model in alignment with company’s strategy. Identify and categorize new key risk areas and design result oriented long and short term projects to commendably mitigate them.•Plan and supervise RA/FM coverage improvement projects from coverage model, assign/acquire resources and ensure their timely, efficient and effective execution. Also, oversee identification and development/implementation of corresponding revenue assurance controls on revenue/traffic streams for effective monitoring.•To liaise with various internal and external sources ensuring prompt and effective resolution of fraud / revenue assurance issues pertaining to GSM, FLL and LDI businesses.•Report all fraud management & revenue assurance activities and findings in terms of risks, accountabilities, revenue discrepancies, possible leakages and corresponding savings to Chief/EMT on monthly/quarterly and annual basis.•Supervise corporate fraud investigations as per management guideline.•Initiate proactive measures/strategies to curb fraud & identify rising trends to execute timely corrective action plans. •Drive investigations establish accountabilities and relevant findings as well as presenting corresponding controls and improvement to management.•Oversee implementation of Embedded Integrity, Anti-Corruption, risk Prevention & Control framework within the RA domain.•Continuously monitor departmental performance to ensure fulfilment of assigned KPIs.•Supervise internal controls assessments exercise for business streams, identify risks and devise risk control matrix for effective mitigation on identified risks.•Encourage motivation, competency/skill level of team by providing them with a clear and defined career growth path.•Evaluate competencies in RA team and ensure provisioning of opportunities to enhance them with up-to-date knowledge base and trainings.

Islamabad

• Pre-launch review of new/existing products for identification of any key risk areas in terms of revenue leakages or frauds, highlight them to concerned teams for risk mitigation before/during product development.• Oversee preparation and timely verification of test cases pertaining to new products. Highlight charging, subscription, resource allocation and expiry related issues. Ensure all identified issues are rectified before commercial launch.• Develop and oversee execution of post commercial launch business analysis of existing GSM and LDI products and provide independent insight of product and consumer behavior as well as improvement plans to increase product profitability to commercial and management via margin assurance• Derive RA & fraud coverage improvement projects from coverage model, assign/acquire resources and ensure their timely, efficient and effective execution. Also, oversee identification and development/implementation of revenue assurance and fraud prevention controls on revenue & operations domains for effective monitoring.• Oversee grey traffic monitoring, identification and blocking as well as development of new profiles based on CDR, Sales and site analysis for effective and timely blocking to minimize grey traffic.• Protecting the business from Roaming fraud, Bypass fraud, IRSF, High Usage Fraud, Subscription fraud, SMS spamming and other customer frauds and work towards the evolving fraud scenarios via designing and implementing preventive controls • Plan, develop and supervise margin assurance projects as per management guideline.

Islamabad

Identification and development/implementation of new controls on revenue streams for effective monitoring.Inbound/outbound roaming controls for traffic and charging assurance.Incoming/outgoing Interconnect traffic control over GMSC and MSC.Perform regular system audits, measure their efficiency and report anomalies.To liaise with various internal and external sources ensuring prompt and effective resolution of Fraud / Revenue Assurance issuesReport all revenue assurance activities and findings in terms of risks, revenue discrepancies and possible leakageReview products (Voice/SMS/VAS/GPRS) and services designs and requirements to support revenue assurance and verify their results.Monitor and review systems faults and conduct analysis reports for revenue assurance purposes.Prepare and present Prepaid/Postpaid daily revenue analysis and provide reports on daily, weekly and monthly revenue trends and present them to CEO.Month-end revenue booking, reconciliation and revenue reports verification

Pakistan

Currently, Working as a team member of Internal audit department.My Job description includes,• Performing audit procedures, including identifying and defining issues, developing criteria, reviewing and analyzing evidence and documenting processes and procedures.• Conducting interviews, reviewing documents, developing and administering surveys, composing summary memos and preparing working papers.• Identifying, developing and documenting audit issues and recommendations using independent judgment concerning areas being reviewed.• Evaluation of overall internal control environment including assessment of its design and operation• Assistance in communicating the results of audit and consulting projects to the management, Executive Management Team and the CEO, both verbally and in writing, so they are persuasive, placed in the appropriate context, and understood by the recipient.• Applying internal control concepts in a wide variety of processes and assessing the exposures resulting from ineffective or missing control practices• Process audits undertaken include; - Franchise management. - Voucher card management. - Fuel management at BTS sites. - Customer services. - Fleet management.

Pakistan

Worked as a member of revenue assurance team to identify loop holes and frauds in network, calculate their impact on revenue and suggesting preventive measures to mitigate relevant future risks by providing before time remedies and solutions. The responsibilities undertaken are as follows:• Month-end revenue booking reconciliation and revenue reports verification.• Prepare and present Prepaid/Postpaid daily revenue analysis and provide reports on daily, weekly and monthly revenue trends and present them to CEO.• Review products (Voice/SMS/VAS/GPRS) and services designs and requirements to support revenue assurance.• Perform regular system audits.• Monitor and review systems faults and conduct analysis reports for revenue assurance purposes.• Review products and services designs and requirements to support revenue assurance.• Review products and services testing and their results.• Invoice verification/reconciliation of International SMS and third party VAS services.• To liaise with various internal and external sources ensuring prompt and effective resolution of Fraud / Revenue Assurance issues.• Report properly all revenue assurance activities and findings in terms of risks revenue discrepancies and possible leakage.• Fraud management system: monitoring of system generated cases/alarms and tracking them for fraudulent activities. Updating rules and alarm thresholds according to network behavior. Also monitoring backend working of FMS engine and data feeds. • Design and implement improved revenue assurance control processes.

Worked on the Maintenance, Analysis and development of Card phone billing system under the capacity of dept. in-charge,Tasks undertaken consist of:• Monitoring of Card phone Daily activities such as group change, new activations, set closing. Against the request received from regions.• Monitoring of card phone successful communication, non-communication and misuse cases. And forwarding the cases to the specific regions. • Monitoring of zero, low and high revenue generation points.• Monitoring of card phone unit consumption against the PTCL bill.• Monitoring of call-traffic for different types of calls such as local mobile calls, NWD mobile calls, NWD calls and IDD calls for each region.• Monitoring and analysis of misuse calls such as (0900 calls, Satelite mobile phone calls which are not allowed by the phone sets) and sudden jump in phone bill. And the providing the data to region.• Extraction and Analysis of PTCL monthly bill.• Billing analysis of each region for billing percentage, revenue sharing, unit price and unit consumed of each call type.• Team lead for COMS (Card phone operation management system) for complaints and updating of card phones.• Built a web site for ISP Account activation for the ISP dealers of Dancom using ASP, VBScript, and Oracle 6.0i