ZONG-CMPak, Zong complaint management CMC GSM/ Operations: To deal with customer's complaint related to all GSM/Operational problems. Escalate the issues regarding GSM with high management authorities time to time and take follow up from customers CMC Analysis: Daily/Monthly Quality reports stats analysis for Internal and External reports.  Franchise Help Desk Officer: Providing support to Nationwide and Regional Sales Teams. Overseeing Franchise operations regarding Customer services. Reporting Fraud activities committed by Franchise’sCustomer Services Officer(Corporate)(Acting Team lead) Responsible for answering Escalated calls and conducting outbound customer’s feedback survey regarding various packages & promotions Facilitate Customers by Identifying customer issues in reference to coordination with appropriate department Ensuring customer satisfaction using problem-solving skills to handle irate customers Post-paid Activation and Blackberry solution.

Word, Excel, PP & ERPProject ManagementProduct DevelopmentData Analysis & MiningDocumentationPERSONALCommunicationCoordinationOrganizationTeam PlayerQaiser Kareem; ZONG-CMPak, Zong complaint managementCMC GSM/ Operations: To deal with customer's complaint related to all GSM/Operational problems. Escalate the issues regarding GSM with high management authorities time to time and take follow up from customersCMC Analysis: Daily/Monthly Quality reports stats analysis for Internal and External reports.; Help Desk Officer: Providing support to Nationwide and Regional Sales Teams. Overseeing Franchise operations regarding Customer services. Reporting Fraud activities committed by Franchise’sCustomer Services Officer(Corporate)(Acting Team lead)Responsible for answering Escalated calls and conducting outbound customer’s feedback survey regarding various packages & promotionsFacilitate Customers by Identifying customer issues in reference to coordination with appropriate departmentEnsuring customer satisfaction using problem-solving skills to handle irate customersPost-paid Activation and Blackberry solution

Preparation of schedule and future plans. Preparation of roaster of all the staff, arrange hostess and driver, scheduling the duties of the drivers, Hostess, Guard and all other staff of the terminalCoordinate and liaise and follow up with the Government authorities and Other stake holders as per the instructions of the managementEstablish, maintain and promote high standards of customer serviceCUSTOMER SERVICES OFFICER+RESERVATION: Responsible for answering incoming calls and conducting outbound customer’s feedback.Handle all customer calls / transactions on all areas of operations and relevant departments in a courteous and professional manner Suggesting alternatives and possibilities to resolve customer complaints on priority.