Qaizer Malik Email & Phone Number

Lahore, Pk

Lahore, Punjab, Pakistan

• Successfully managed a portfolio of 1500+ key accounts, consistently meeting or exceeding retention and upsell targets, resulting in a 20% increase in revenue.• Advocated for customer needs internally, resulting in the implementation of three new product features based on direct customer feedback, enhancing overall product usability and customer satisfaction.• Collaborated cross-functionally with sales and product teams to align on strategic initiatives, resulting in a 20% improvement in customer engagement metrics.• Maintained a deep understanding of product features and capabilities, enabling effective troubleshooting and solution provision, leading to a 15% decrease in customer support tickets and faster issue resolution times.• Implemented a continuous feedback loop system, resulting in a 20% increase in Net Promoter Score (NPS) and a 15% improvement in customer satisfaction ratings, driving sustained business growth.

• Efficiently managed a portfolio of enterprise clients, maintaining a 95% SLA compliance rate. This oversight contributed to a 25% increase in annual contract value (ACV) through strategic account management and upselling initiatives, driving revenue growth.• Developed and executed strategies that successfully revived at-risk clients, resulting in a 30% reduction in client churn and an increase in annual recurring revenue (ARR) by 15%.• Tracked key performance indicators (KPIs) related to client engagement and satisfaction, leading to a 20% improvement in client engagement metrics and a 10% increase in client renewal rates.• Monitored and tracked the success of revival efforts, achieving a 20% increase in client re-engagement rates and a 15% increase in client lifetime value (CLV).• Aligned strategies with client goals and objectives, resulting in a 25% increase in client goal attainment and overall satisfaction with the partnership.

London, United Kingdom

• Identified and capitalized on upsell and cross-sell opportunities within existing client portfolios, achieving a 30% increase in revenue through new contract acquisitions.• Collaborated with channel management teams to create and implement change management and training strategies, resulting in a 25% improvement in team performance and a 30% increase in client satisfaction scores.• Demonstrated exceptional client success professionalism, fostering trust and loyalty while resolving complex issues promptly, resulting in a 25% decrease in client escalations and a 20% increase in client referrals.• Utilized tailored communications to inform, engage, and motivate clients, resulting in a 30% increase in client retention rates and a 25% increase in upsell and cross-sell opportunities.• Successfully met targets by pinpointing areas for enhancement, leading to a 20% revenue increase and a 15% boost in client satisfaction metrics.

London, United Kingdom

• Achieved a 20% increase in year-over-year sales revenue by optimizing sales processes and providing effective team training.• Successfully met or exceeded sales targets 95% of the time, consistently achieving 110-120% of monthly quotas.• Helped the company expand business with top 10 clients, increasing revenue by 30% within a year.• Trained and mentored a team of 15 sales representatives, resulting in a 40% increase in team productivity.• Improved lead qualification process, resulting in a 25% increase in qualified leads reaching the sales team.

Master Of Business Administration (M.B.A.), Innovative Management

Organisation Management, Transformation Management, Customer Management, Resource Management and Research Methodology.

Bachelor Of Arts - Ba, Business Administration And Management, General

Higher National Diploma, Computing