• Working as a Team Lead for Resident Engineers group (5-12) at different Sites .To monitor up to 50 UPS systems installed in North region on APC registered software Infrastructure Manager. Operational support including review of procedures, best practices, and maintenance initiatives for Data Center North. • Providing solution for complete Data Center Infrastructure including power, cooling, surveillance and management Participated in the deployment of Power infrastructure… Show more • Working as a Team Lead for Resident Engineers group (5-12) at different Sites .To monitor up to 50 UPS systems installed in North region on APC registered software Infrastructure Manager. Operational support including review of procedures, best practices, and maintenance initiatives for Data Center North. • Providing solution for complete Data Center Infrastructure including power, cooling, surveillance and management Participated in the deployment of Power infrastructure in Mobilink Call Center & Data Centre. Work in a 24x7 running environment. • Monitor electrical, HVAC, and other critical support systems and follow troubleshooting escalation procedures accordingly • Providing support, including procedural documentation and relevant reports• Following diagrams and written instructions to repair a fault or set up a system• Conducting electrical safety checks on technology equipment. • Deployed various Data Centers at client side according to client requirements i.e.( APC Power devices UPS and Managing their Power in Racks via Power Distribution Units, In Row Cooling Units, Server mount, Rack mount, Rack PDUs, Racks Installation,)• Maintain accurate, complete records for system operations, task lists, problems and resolution updates, adhere to all data centre policies and procedures.• Preventive maintenance of Data Center and identify the problem areas and taking immediate remedial action and correct measure• Preparation of weekly and daily basis technical reports and sort out issues related to the network and engineering end. • Completion of tasks within defined KPI• Testing and evaluating new technology.• DATA CENTER management • Working with clients to analyze needs and install solutions Show less

• Network Support services of Telenor Pakistan Contact Center OSP3• Providing System & Network Support for Internal I.T related hardware/Software Issues.• Support and maintain end user requirements, including troubleshooting, account maintenance and training.• Tier-I Technical and Remote Desktop Support, incidents/problems and close them after resolution accordingly by following standard procedures and compliance to achieve SLAs.• Managing Domain users profile, Outlook (.pst &… Show more • Network Support services of Telenor Pakistan Contact Center OSP3• Providing System & Network Support for Internal I.T related hardware/Software Issues.• Support and maintain end user requirements, including troubleshooting, account maintenance and training.• Tier-I Technical and Remote Desktop Support, incidents/problems and close them after resolution accordingly by following standard procedures and compliance to achieve SLAs.• Managing Domain users profile, Outlook (.pst & Archiving), Siebel, and many other Telenor intranet and internet applications Trouble shouting.• Installation of OS and Misc. application on Systems.• IP phone configurations.• Avaya Interaction, OneX and Oracle Client installation.• Asset management in Contact Center. • Execution of Policies and Scheduled Tasks over LAN• Plan and perform appropriate procedures, documentation, inventory assessment, and other procedures related to IT.• DATA CENTER management Show less

• Project & Operations Management• UPS , Power products , Computing devices ,Networking solutions & Surveillance • Business Development• IT & Network Equipment, Switches Routers, Servers & all other network Installation• Technology Consultancy• Engage 3rd party vendors for off-net solutions• Supporting cross-functional teams at smooth roll-out / implementation of international and domestic customer projects• Negotiation with cross functional teams and vendors… Show more • Project & Operations Management• UPS , Power products , Computing devices ,Networking solutions & Surveillance • Business Development• IT & Network Equipment, Switches Routers, Servers & all other network Installation• Technology Consultancy• Engage 3rd party vendors for off-net solutions• Supporting cross-functional teams at smooth roll-out / implementation of international and domestic customer projects• Negotiation with cross functional teams and vendors in achieving better price/performance ratio for the prescribed solutions• Help Commercial team in understanding customer’s requirement and assist them in selling the desired solution technically to the customer• Brainstorm ideas with supporting teams for the optimization of operational circuits in terms of cost and performance and to maintain SLAs• Prepare dashboard analysis of monthly performance, solution trends, turnaround time and other critical inferences through the process• Study international market trends and new technologies to bring fresh concepts in proposing better solutions; strive to stay ahead of competitors• Relationship Management Show less

In designing cable and wireless networks, network cabling such as STP, UTP, coaxial etc., installation and configuration of LAN, WAN and wireless networks with active components such as hub, bridge, routers, switches, modems, repeaters etc. break / fix engineering. • Worked on NMS (Dxx system) i.e. New Bridge (Alcatel), Loop system And Tellabs and worked on OFS Transmission System i.e. SDH (Hauwei and ZTE) and DWDM (Hauwei and ZTE).• Worked on Optical Fiber test Equipment i.e. OTDR… Show more In designing cable and wireless networks, network cabling such as STP, UTP, coaxial etc., installation and configuration of LAN, WAN and wireless networks with active components such as hub, bridge, routers, switches, modems, repeaters etc. break / fix engineering. • Worked on NMS (Dxx system) i.e. New Bridge (Alcatel), Loop system And Tellabs and worked on OFS Transmission System i.e. SDH (Hauwei and ZTE) and DWDM (Hauwei and ZTE).• Worked on Optical Fiber test Equipment i.e. OTDR, Power meter, Light Source, and Cable Locator and also OFC jointing and splicing. Show less