Performing system analyses on software programs, applications, and web services.Determining system efficiency and functionality by liaising with internal departments and end-users.Reporting to Management and obtaining approval for system development projects.Efficiently integrating new systems, programs, and applications with business operations and services.Analyzing and improving the performance of web-based customer portals and support services.Ensuring end-user proficiency with new systems, programs, and applications across departments.Promoting system efficiency and security by integrating performance metrics and encryption.Implementing new advancements in the field of system and enterprise architecture.