Qaisu Rahman Email & Phone Number

Belle Haven, Va, Us

Washington, District Of Columbia, United States

Washington Dc-Baltimore Area

Washington D.C. Metro Area

Washington D.C. Metro Area

Arlington, Va

Falls Church, Va

 Doing PC Tuneup to customer computers Doing In-Store Tech services for customers Operating System Installation in customers computers Performed Windows 10 upgrade to customer computers Changing computer parts to customer request Connecting customers computer for remote services Providing solution and recommendation to the customer for their requirements Explaining technical details of products to customers ( Laptop, Desktop, Printers, Routers, Switches… Show more  Doing PC Tuneup to customer computers Doing In-Store Tech services for customers Operating System Installation in customers computers Performed Windows 10 upgrade to customer computers Changing computer parts to customer request Connecting customers computer for remote services Providing solution and recommendation to the customer for their requirements Explaining technical details of products to customers ( Laptop, Desktop, Printers, Routers, Switches, Scanner, Projectors) Doing planogram for Tech section in the store Show less

Afghanistan

o Provided Microsoft products, licensing, updates, and technical solutions to partners and customers (OEM/ FPP/OLP/OVS/OV/School)o Maintained stable stock of Microsoft productso Provided Microsoft products training and monthly boot camps to Microsoft partners

Kabul, Afghanistan

Running the technical portion of Afghanistan’s Ministry of Defense Network, the widest Organizational Network in Afghanistan included LAN/WAN with more than 2500 domain userso Managed network equipment (Cisco, Microsoft, Avaya, Blue Coat, Solar Wind, OTRS, McAfee, Symantec, VSAT, Poly Com, Database)o Managed domain environment with three thousand users o Managed LAN and WAN networks o Managed video telecommunication systems across ANA sites o Network monitoring with… Show more Running the technical portion of Afghanistan’s Ministry of Defense Network, the widest Organizational Network in Afghanistan included LAN/WAN with more than 2500 domain userso Managed network equipment (Cisco, Microsoft, Avaya, Blue Coat, Solar Wind, OTRS, McAfee, Symantec, VSAT, Poly Com, Database)o Managed domain environment with three thousand users o Managed LAN and WAN networks o Managed video telecommunication systems across ANA sites o Network monitoring with Solar Wind softwareo Network bandwidth usage and utilization with Net flow softwareo Monitored and reported internet bandwidth utilization to the O&M Managero Assisted personnel with any technical issues at the MOD-NOC Show less

Kabul, Afghanistan

 Managed windows server environments  Managed OU, Users, and Groups Updating windows Servers using WSUS  ManagedVTC (Video Telecommunication) Managed Cisco switches and routers Managed Share folders Trouble shooting network problems Providing support to client computers Managed Domain Environments  Configuring DNS and DHCP servers  Configuring Cisco switches and routers  Trouble shooting PBX telephones  Trouble shooting exchange… Show more  Managed windows server environments  Managed OU, Users, and Groups Updating windows Servers using WSUS  ManagedVTC (Video Telecommunication) Managed Cisco switches and routers Managed Share folders Trouble shooting network problems Providing support to client computers Managed Domain Environments  Configuring DNS and DHCP servers  Configuring Cisco switches and routers  Trouble shooting PBX telephones  Trouble shooting exchange servers Performed network monitoring  Contacting ISP regarding any link problems Checking point to point and end to end trouble shooting with ISP Performing File server’s backup, exchange server backup, and system state backup into backup tape drive.  Updating antivirus server and pashing updates to client computers  Managed Mcafee Orchestrator  Managed Symantec Endpoint Protection Any other task assigned by the supervisor Show less

Kabul, Afghanistan

 Repairing the damage computer  Adding faulty parts into broken computers Trouble shooting office equipment’s (printer, fax, scanner, copier) Installing different authorized software’s for clients Trouble shooting network problems Adding computers to domain network  Imaging Computers with Norton Ghost Assembling new computers  Installing windows and required software in new computers Any other tasks assigned by the supervisor

Security+

Bachelor'S Degree, Bs Information Technology, Gpa 2.98

General Studies, General Studies