Regional Sales Manager for AMCON, the exclusive distributor of leading international MEP brands, including TCL-China (VRF Systems, Chillers), VTS-Luxembourg (AHUs, FCUs, Air Curtains), IMBAT-Turkey (Chillers, Rooftop Units), Ebitt-Turkey (Pumps), and Rapidrop-UK (Fire Suppression Systems).Focused on strategic planning, sales growth, and after-sales excellence. Skilled in setting and meeting ambitious sales targets, developing long-term initiatives, and expanding market reach. Experienced in building robust relationships with MEP consultants, project managers, and key industry stakeholders. Proficient in competitor analysis, data-driven decision-making, team leadership, and delivering exceptional customer service to drive performance and revenue.

Orchestrated national-level Customer Service Operations, strategically increasing service reach and efficiently managing a cost-effective third-party aftersales network.Oversaw the sourcing, procurement, assessment, selection, and management of vendors and suppliers, ensuring optimal partnerships.Spearheaded the development and implementation of Customer-Centric Policies to enhance service delivery.Enhanced customer experience, satisfaction, loyalty, and retention by improving first response time and first-time fix ratio.Executed numerous projects aimed at improving Net Promoter Score through Omni Channel, CSR, and customer-centered approaches.Established a comprehensive "CUSTOMER FEEDBACK LOOP" system, facilitating continuous improvement in products, processes, and service call reduction.Managed warranty processes, budgets, and controls, extending warranty periods through effective risk management.Demonstrated proficiency in CAPEX and OPEX development and management, effectively overseeing Profit and Loss (P&L) responsibilities.Directed Spare Parts Business Management, driving business expansion by adding new products and executing service promotions.Developed and executed service marketing campaigns, optimizing multi-channel customer service management.Implemented efficient inventory management strategies, optimizing turnover, health, and reducing lead times and holding costs.Established and managed a robust Training department/system, delivering structured programs for technical and soft skills development.Implemented employee engagement activities to foster a stress-free and engaged workforce.Motivated, equipped, and empowered Customer Service teams to achieve exceptional results.Demonstrated strong proficiency in technology and data-driven environments, including Salesforce, SAP, CRM, and SharePoint.Recognized with awards for Best Department (H&S), Best Service, and Appreciation for outstanding contributions.

Efficiently managed the After Sales Service network and Customer Service operations for central Punjab, achieving all strategic objectives for the department and company.Consistently ranked first in KPIs such as Customer Retention, Customer Satisfaction, Net Promoter Score, First Response Time, Repair Time, and warranty cost.Played a central role as a Regional Trainer in the Train the Trainer Program, focusing on training system upgrades, team development, and productivity enhancement.Developed, outsourced, and managed third-party after-sales service network to enhance service speed and efficiency.Managed the Health & Safety team, identifying safety risks, developing risk responses to minimize incidents and their impact, and achieving maximum safe hours KPI.Made the after-sales department profitable and developed the Spare Parts Sales Business and Sales network, sourcing and inducting new products to enhance revenues.Managed inventory for regional branches, implementing enhanced inventory controls, turnover, and health using the FIFO method to reduce stock outs.Established strong relationships with internal and external stakeholders, including business partners, dealers, and the community, through effective stakeholder engagement and management.Successfully reduced warranty costs through warranty analysis, failure root cause analysis, and implementing warranty control checks and a Product Feedback system for product quality and performance improvement.

Developed & managed efficiently After sales service network / Customer Service operation for south and north Punjab Pakistan.Achieved all KPI,s Customer Satisfaction index, Customer Retention, First Response Time, First Time fix, Same day Fix, Reduction in Redo Jobs, reduction in consumption of refrigerants, warranty cost targets, Spare part & Service revenue targets. Made sure 100% compliance of Standard operation procedures results Zero nonconformance in financial and ISO Audits.Lead Role national level Product feedback and improvement, done analysis (parts on 20% faults contributing 80% in product failure and warranty cost), find out root causes and got improvement in product main components.My Branches stand first every month / year and my team always achieved all targets and KPIS with great motivation and dedication.Profit & Loss Management, Trainings and Development, Productivity Enhancement.I was responsible for a huge territory of around 500 KM, I developed after sale Contract workshops, upgraded existing contract workshops, developed Spare Parts sales business & network to contribute company profitability by reducing customer service department cost. Developed aftersales department a revenue department rather than an cost based department.

Engineered pumps, pressure boosters, and firefighting units tailored to client specifications.Successfully achieved monthly and yearly sales, receivables, and credit limit targets.Managed corporate clients in sectors such as HVAC, Textile, and Construction, ensuring their needs were met effectively.Oversaw the commissioning and installation of pumps, turbines, and provided after-sales services.Specialized in products including pressure boosters, firefighting units, HVAC systems, submersible pumps, and BP turbines.Offered customized solutions to clients, optimizing efficiency and performance according to their specific requirements.

Conducted thorough inspections of rolling stock to ensure compliance with safety standards and operational requirements.Implemented maintenance protocols to address any identified issues and maintain the optimal condition of railway equipment.Facilitated the issuance of fitness certificates (Safe to Run) for coaches and wagons following comprehensive inspections and maintenance activities.Managed staff responsible for inspection, maintenance, and certification processes, ensuring effective coordination and task allocation.Collaborated with internal teams and external stakeholders to streamline inspection and maintenance processes, ensuring efficient operations and minimal downtime.Maintained detailed records of inspection findings, maintenance activities, and certificate issuances to ensure compliance and traceability.Provided technical expertise and support to ensure the safe and reliable operation of rolling stock within the railway network.Participated in continuous improvement initiatives to enhance inspection procedures, maintenance practices, and overall operational efficiency.

Attained the highest Production targets on a month-to-date (MTD) and year-to-date (YTD) basis, showcasing consistent performance excellence.Conducted comprehensive trainings for all new and existing employees to uphold and enhance product quality standards.Led teams in Total Productive Maintenance (TPM) and Total Quality Management (TQM) initiatives, ensuring optimal efficiency and quality throughout operations.Achieved Zero loss time, Zero accidents, Zero defects, and Zero breakdowns through proactive maintenance and safety measures.Spearheaded automation initiatives at the assembly line, overseeing the conversion of simple lathe machines to programmable cutting machines for enhanced efficiency.Managed the entire production process from end to end, including oversight of paint shop, powder coating, machine shop, assembly lines, leak detection machines, packaging, and shipping to the central warehouse.