Supporting Windows 10, Windows Server, Active Directory, Office 365, Microsoft Office, Microsoft Teams, SharePoint Online, OneDrive, and other Business Applications for multiple customers.Prioritizing and categorizing Incidents and Requests. Provide 1st and 2nd line support as part of the Service Desk to assist with the speedy resolution of issues raised Improvements and automation opportunities.Installed and troubleshoot operating systems, networking, office applications, and relevant applications.Administered and managed Microsoft Active Directory and Exchange Server.Managed File Server Services, DHCP, and Wireless Network.Created User Profiles for Domain Login on Active Directory.Administered and managed Kaspersky Endpoint Security.Installed, configured, and supported PC hardware, printers, and various software used by end-users.Configured Windows servers and Active Directory Domain Services.Disabled and managed user mailbox accounts and licenses.Identified and resolved computer hardware and software issues.Created and updated mailboxes on Microsoft Exchange and Office 365. Managed hardware and IT equipment inventory. Configured and maintained wireless devices for branches and regional offices. Resolved security camera issues in collaboration with the Security Team. Fixed hardware and software issues remotely or through physical visits as per Helpdesk Portal requests. Deployed IT equipment in new branches, ensuring readiness for operations. Supported audit staff during audits and addressed IT-related observations. Added POP or IMAP email accounts in Outlook for Windows. Actively participated in IT management team activities, including planning and problem resolution. Directed technical proficiencies in printers, systems, and security camera configurations. Ensured seamless IT operations through expert troubleshooting of hardware and software issues.