Assess and anticipate human resources-related needsConduct weekly meetings to check in with each business unitConsult regularly with management and provide guidance when appropriateMonitor training programs to ensure that training objectives are metInterpret human resources policy to company managementAssess and anticipate human resources-related needsAnalyze data trends and metrics to inform business decisionsMonitor training programs to ensure that training objectives are metWrite contracts for promotions, transfers, and new hires in collaboration with department managementIdentify training needs and create or procure a professional development curriculumProvide input on workforce and succession planning as well as plans business unit restructuringDevelop and nurture partnerships through human resources to bridge the divide between management and employeesMaintain awareness of the culture, plans, financial position, and competition of the business units under the HR purviewCollaborate with colleagues in the human resources department to develop policies, programs, and solutionsMediate and resolve employee relations issues; conduct thorough and objective investigations when necessaryFind ways to build morale, improve workplace relationships, and boost productivity and retentionEnsure regulatory compliance with legal requirements pertinent to the day-to-day management of employees; collaborate with the legal department when necessary

Ensure compliance with Bank/SBP Regulations regarding all operational activities being carried out at the branch i.e. Account Opening, Cash Withdrawals/Deposits, Cash Management, Remittances, Clearing, Lockers, etc.Establish and maintain a sound operational framework, with special focus on facilitating customer transactions within minimum Turnaround Time, and meeting regulatory requirements in all transactionsEffectively leverage competencies of operations team staff to obtain a high level of customer service and regulatory complianceEffectively supervise all transactions falling within the proscribed supervision limit assigned by the managementProvide all necessary documentation and support to Audit & Compliance teams of the Bank/SBP, and ensure proper execution of Branch’s Audit/Compliance Review.Supervise and ensure rectification of all Audit & Compliance observations/exceptions within stipulated timelinesTo review and sign-off on all periodic reports/registers prepared by the Operations team regarding operational activitiesEnsure compliance with Bank/SBP regulations regarding KYC Updating/AML Practices/CRP/CDD/EDD as per proscribed frequencies

Keep updated regarding policies and procedures, SBP’s instructions and ensure their compliance.Ensure to maintain Cash as per SBP clean note policy.Keep eyes on transactions and ensure STR (suspicious transaction reporting) to the Line Manager in case of need.Ensure to follow Whistle Blow policy in case if something wrong/suspicious/breach of bank policies/bad practices is happening around.Ensure to keep minimum cash over the counter as per designated counter Limit.Handle Account Transfers, GL FTs and related transactions as per Bank’s policies and procedures within approved TAT.Handle home Remittances i.e. Money Gram & Remmitex etc as per Bank’s Policies and procedures within approved TAT.Issue Bankers Cheque (PO/DD) as per Bank’s policies and procedures within approved TAT.

Processing Cash Deposit/Withdrawal transactions (At parent branches, Online, CBC etc.)Receive requisition for issuance of Cheque BooksRefer potential clients for cross sell activitiesGenerate NTB Account and Retention of Existing customer portfoliosGrowth and develop portfolios through strengthening customer’s relationship and providing differentiate services to the customer.Deposit Mobilization.Conduct regular review and analysis on customer portfolios.Support and facilitate local marketing activities with new clients and prospects

Understand customer needs and develop plans to address themIdentify key staff in client companies to cultivate profitable relationshipsResolve customer complaints quickly and effectivelyForward up selling and cross-selling opportunities to the sales teamPromote high-quality sales, supply and customer service processesAim to preserve customers and renew contractsApproach potential customers to establish relationshipsGain solid knowledge of competitors