Muhammad Qamar Alam Email and Phone Number

Set directions, guides and monitor IT Operations, Network Operations workflow for Branch and ATM network and set standards to improve operational efficiency.Work closely with peers to prepare operations and support strategy to be incorporated in the IT Policies and procedures. Define and supervise the monitoring mechanism of all IT Operations across the bank to minimize operational risks. Share reports with management on Operational capacity, performance, and functions. Helping the team to create SOP’s for all functions. Managing Data Center. Established Bank DR site at PTCL Data Center Karachi.Primary Data Center Colocated at PTCL Data Center Islamabad from Peshawar.

Transformation of Legacy (uBank Plus) Core Banking to New Temenos Transact R19. Oversee all BRD and BPR with respect to new implementation and related activities. Plan, coordinate, supervise all activities related to the analyses, design, development, and implementation of the Core Banking Applications. Preparation of UAT, Go-Live Plan. Direct and guide the Product Managers and Business Analysts, review core modules and their requirements, timeline and resolution. Leading the core banking system, Evaluating the bank new requirements/ products.Implementation of FCM. Implementation of TBML Framework.Implementation of BI Analytics Reports.Conducted branches trainings for New CBS.Leading Core Banking Application Support Team (200+ Branches.). Member of Data Cleansing Team. Leading Data Migration Team. Assisting in SOP development. Regular presentation on CBS Pre and Post Implementation progress to Management Committee.

Managed a team of System Administrators/COB Operators/Configuration Management for Core Banking Application System(Temenos T24) and ADC(Alternate Delivery Channel).Job responsibilities include T24 R16 Production support and daily activities, AIX tuning, UNIX Scripting, System Administration, ADC and Technical Architecture of various applications. Managing production support over 4500+ users, 550+ Branches efficiently. Manage new projects related to IT with core responsibility on core banking system (T24), meeting the scope, design, schedule and quality criteria.Manage Service Support Processes (Incident, Problem, Change, Release, and Configuration Management) in core banking Business Applications.Manage and technically support the bank’s system administration and development teams, for post go-live support and maintenance of core-banking Business Applications.Capacity Planning, Archiving.Manage vendors for support and enhancement applications as per SLA.Build systems knowledge base, including existing architecture landscapes.Support internal and external audit teams for smooth audit of core banking Business Application.Implementation of Multi Server Architecture with full resilience.DR Setup of All applications.Implementation of Automic (formally ORSYP) Dollar Universe Suite for COB Automation.Managed IT Operations for HSBC Pakistan migration to Meezan Bank.Temenos T24 Techincal upgrade assessment.Implementation/Inforce of Separation of Duties/Segregation of Duties.Provide assistance to the Senior Manager IT Operations for IT Operations, Solution Architecture, Assessment and Strategy Development.Leading a team of System Administrators to successfully upgrade Temenos T24 from R08 to R16.

Job responsibilities included T24 Performance Tuning, TCServer Monitoring & Configuration, jBase tuning and Indexing,jBase Transaction Journaling, AIX tuning for better performance, UNIX Scripting, monitoring the log files, & make sure T24 is working fine. Secure Client(SSL) Implementation, R06 to R10 upgrade. CTRL-M Implementation, Performance Tuning, File Resizing, TCServer Configuration, UNIX Scripting.

T24 Performance Tuning/Administration, Printer Setup, Patch Release, TCServer Monitoring & Configuration, jBase tuning and Indexing,jBase Transaction Journaling, AIX tuning for better performance, UNIX Scripting, monitoring the log files, & make sure T24 is working fine.

Temenos T24 Implementation