Qamar K. Email and Phone Number
Qamar K. work email
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Qamar K. personal email
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With over 16 years in information technology and a focus on customer assistance technologies, I am a highly certified professional and trusted advisor to both technical peers and business partners. My expertise lies in enterprise architecture, solution design, and technology strategy. Known for my strong communication skills, attention to detail, and ability to translate technical concepts into business language, I excel in bridging the gap between technology and business objectives.My core competencies span leadership and management, technology and business strategy, presales management, and product portfolio management. I am well-versed in large program management and governance, with a track record of successful cloud contact center transformations (CCaaS) utilizing platforms such as Genesys, Cisco, AWS Connect, and Five9. I possess expertise in workforce optimization solutions, real-time speech transcription, sentiment analytics, and voice authentication technologies. Additionally, I have experience in cloud transformations with Microsoft Azure, Amazon AWS, and Google Cloud Platform, as well as conversational AI using Google Dialogflow, Nuance Dialog, NLP, and NLU.I hold a Bachelor's degree in Computer Science from the University of Lahore and am currently pursuing an Enterprise Architecture Certificate from the University of Toronto. My professional certifications include Cisco Certified Internetworking Expert (CCIE - Collaboration), CCDA, CCNA Collaboration, CCNA Routing and Switching, and Microsoft Azure certifications.I am committed to driving organizational growth and success by delivering innovative technology solutions, fostering collaboration, and exceeding customer expectations. Let's connect to discuss how I can contribute to your team's success.
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Full Stack Architect, Contact Center (Assisted Channels)TdCanada
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Full Stack Architect, Contact Center (Assisted Channels)Td Jun 2022 - PresentToronto, Ontario, CaIn my role as a Full Stack Architect, I assume the responsibility of offering expert guidance in designing multiple on-prem contact center solutions and their transformation to contact center as a service (CCaaS) platform. My focus is on creating practical technology solutions that effectively address business requirements while upholding enterprise design guidelines and principles, including considerations for cost-efficiency, shared infrastructure, high availability, flexibility, and security.I provide invaluable domain-specific architectural guidance and serve as a thought leader in the field. This involves developing comprehensive contact center architecture and customer experience Additionally, I contribute my subject matter expertise to the strategy and standards development architecture boards, playing a crucial role in shaping the future direction of our organization.Through my efforts, I aim to align technology solutions with business objectives, optimize system performance, and enhance operational efficiency. By combining my deep understanding of contact center technologies with strategic thinking, I empower the organization to make informed decisions and achieve its goals effectively. -
Solution Architect, Contact Center (Assisted Channels)Td Jun 2016 - May 2022Toronto, Ontario, CaIn my role, I held the responsibility of providing comprehensive guidance for contact center design, ensuring practical and effective technology solutions that met business needs while adhering to enterprise design guidelines and principles. I offered domain-specific architecture guidance and thought leadership, driving innovation in the field. I developed infrastructure architecture frameworks and managed roadmaps for currency initiatives, keeping our solutions up-to-date. Additionally, I contributed subject matter expertise to strategy and standards development architecture boards, shaping the organization's future direction. Overall, my focus was on delivering robust and secure contact center designs, optimizing performance, and fostering flexibility. Through my contributions, I played a vital role in driving technological excellence and supporting the organization's strategic objectives.
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Manager Contact Center And Telecom - DesignNzone Media Oct 2015 - Jun 2016Chateauguay, Qc, CaIn my capacity as the Contact Center and Telecom Manager, I led a global team responsible for the planning, design, implementation, and management of our Contact Center, Corporate Voice, and Video environment. My team members were dispersed across multiple countries, requiring effective coordination and collaboration.As the manager, I held direct accountability for the day-to-day activities of the team, ensuring smooth operations and optimal technical coverage to support the business's needs consistently. I also provided leadership and guidance to the design team members, fostering their professional development and ensuring their alignment with organizational objectives. Collaboration was a key aspect of the role, as I actively engaged with senior technical staff and senior business stakeholders to drive successful outcomes.By leveraging my expertise in contact center and telecom management, I facilitated seamless communication and collaboration across departments, enabling efficient workflows and delivering high-quality solutions. Through strategic planning and effective team management, I contributed to the overall success of our contact center and telecom initiatives. -
Ucce Solution ConsultantContract Jun 2015 - Sep 2015As a consultant, I engaged in short-term technical assignments, collaborating closely with my clients to deliver valuable architectural designs, decisions, and recommendations. This fulfilling opportunity allowed me to contribute to the company's Enterprise Architecture and design team, providing guidance to technical staff and business stakeholders alike. My primary responsibilities encompassed advising on various aspects of architecture and design, ensuring alignment with business objectives and technological best practices. Through effective communication and collaboration, I facilitated informed decision-making and supported the successful implementation of architectural solutions. It was a gratifying experience to contribute my expertise and play a pivotal role in driving the client's technical excellence and business success.
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Manager Presales And Architecture (Telephony And Contact Center)Expertflow Aug 2013 - Jun 2015Bern, ChLed and managed the presales architecture team, establishing strong collaborations with internal departments and cultivating relationships with strategic stakeholders such as Cisco and other renowned contact center technology providers. Successfully leveraged these relationships to track leads and provided technical solutions to potential customers, resulting in numerous successful opportunities. Collaborated with product managers to prioritize features based on customer feedback and market trends. Assisted in building platform and integration strategies, organized training sessions for pre-sales and technical teams, and built integration labs with interoperability recommendations. Developed technical documentation, including white papers, designs, guides, troubleshooting resources, and presentations. Supported product launches, trade shows, conferences, and executive briefings. Contributed to technical training activities. Demonstrated commitment to technical excellence and customer satisfaction, driving organizational growth and success. -
Senior Unified Communication EngineerExpertflow Apr 2009 - Jul 2013Bern, ChDuring this period as Senior Unified Communication Engineer, I lead client consultation sessions by following PPDIOO lifecycle approach to network design and implementation. I also worked closely with pre-sales/ solution team to design solution as per customer requirements. My main set of responsibilities was to set up, configure, and test components of the Cisco IP Contact Center, including CUCM, CVP, ICM, EIM/WIM, QM solution and CUSP. I participated in various IT projects intended to continually improve/upgrade converged contact centre solutions, regularly interface with technical and business staff of customers, including the project sponsor and stakeholders of projects in more complex engagements and also served as technical point of contact on customer engagements. As per my experience, retaining a customer with high satisfaction rate is the more important than completing a successful project. Customer confidence allow us to Identify and communicate potential opportunities for cross-selling and generate more business.It was a great learning experience and really polished my leadership skills and I delivered many successful projects.
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Network EngineerSysnet Pakistan Nov 2008 - Mar 2009PkAs a network engineer, I established networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards. I worked with customer to maximizing the network performance by monitoring performance, troubleshooting network problems and outages. It was a great learning experience that helped me a lot in my career. -
System And Network Engineer (Freelance)Freelance Mar 2007 - Oct 2008I worked as a freelance network/ system consultant after finishing my education and learned a lot of new skills and it helped me to excel in my career.
Qamar K. Skills
Qamar K. Education Details
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The University Of LahoreComputer Science -
University Of TorontoComputer Technology/Computer Systems Technology
Frequently Asked Questions about Qamar K.
What company does Qamar K. work for?
Qamar K. works for Td
What is Qamar K.'s role at the current company?
Qamar K.'s current role is Full Stack Architect, Contact Center (Assisted Channels).
What is Qamar K.'s email address?
Qamar K.'s email address is th****@****ail.com
What schools did Qamar K. attend?
Qamar K. attended The University Of Lahore, University Of Toronto.
What are some of Qamar K.'s interests?
Qamar K. has interest in Listening Music, Playing Cricket, Playing With My Kids, Watching Movies.
What skills is Qamar K. known for?
Qamar K. has skills like Ucce, Uccx, Voice Recording, Vmware Esx, Windows Server 2003, Cisco Switches, Cisco Icm, Call Recording, Voice Networks, Cisco Call Manager, Lan/wan, Cisco Technologies.
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