Qamar Khan Email & Phone Number

Doha, Qa

Doha, Qatar

Spearhead 30-member team to manage service delivery operations of Business Solutions Department, provide solutions to 150+ hotels, restaurants, and retail clients. As a Project Manager, administer Annual Maintenance Contract (AMC) with clients and vendors. Supervise services and workshop sales, process clients’ service requirements, repairs, and supplies requests, and manage scope throughout the entire lifecycle of services and projects.Curbed excessive free services and improved accounting accuracy of total value of monthly service visits by introducing tracking forms for technical team; enabled team to record site visit details and services delivered effectively.Built support ecosystem comprising database of 500+ clients and support requests; the new system helped generate comprehensive reports on cases resolved and issues reported.Drafted technical documents and manuals to support team in product management. Participated in maintenance operations of CRM to assure seamless flow of operations.Developed learning-focused environment for individual knowledge improvement and mentored team to enhance skills.Enhanced team communication by organizing regular meetings to discuss project and support issues that helped in timely resolution through combined input.Assigned integration and testing to senior technical team members that boosted testing and development process.Reduced turnaround for renewal of annual maintenance contracts valuing QAR 20M by introducing process automation; improved process efficiency by replacing manual processes.

Doha, Qatar

Developed Customer Relationship Management with CRM Consultant for the team to track and log all cases of our customers. This helped us to manage customer support history, identify reoccurring solutions and create solution templates for the customer.Developed knowledge-based articles for the customers. It allows our customers to have a logbook of known issues and their solutions to get their issues resolved as soon as possible.Worked on the target of system prompts in CRM to create support escalation levels. It allowed our department to track those cases which have already elapsed the time period of case closure.Designed process flow of our technical team to guide the technical team to streamline support procedure.Successfully completed project management of IT Solutions for a 5-star hotel worth 4.5 million Qatari Riyals. (I had to manage multiple local and international vendors and overview the complete procurement process along with our procurement department).Managed project of ERP system NetSuite.Gained knowledge through certifications in different systems.Trained executive management and staff in Oracle systems. It helped the staff to understand their operation and the process to follow in the system to run hotel operations.Successfully met targets of 20 million Annual Maintenance Contract with the customers throughout the years.Designed business process flow for the team in Service Delivery.Successfully completed technical support auditing procedure of Major Chain properties in Qatar, namely Katara, Marriott, IHG and many others.Internal Oracle Hospitality Products Training. This helped our team members to grow their system knowledge which brought more productivity and projects for our company.Maintaining the ISO standards of our Company.Project Management of major IT projects of brand chain hotels such as Marriott, IHG, Accor, Katara Hospitality, and many others.

Doha, Qatar

Work on the Projects of Opera PMS, Opera S&C, Suite8, Oracle Report Developer and Vision for Opera.Perform analysis on project requirements.Support client meetings and checkpoints.Document, review and assess operations.Estimate, plan and schedule projects.Develop project case and documentation.Provide support to the customer throughout 24 hours.Document, review and assess operations.Identify critical success factors.Set-up maintenance plans, strategies and routine visits.Create cases in Clarify Database, (Portal provided by Micros Fidelio), to manage all support cases.

Doha, Qatar

To be trained on Oracle Micros products.Shadow Engineers to understand Project Execution.Learn and understand Hotel Projects Implementation.Develop project case and documentation.Train Techno Q clients on the usage of Micros/Fidelio products.Train other staff members on selected topics.Implement Company Quality Management System.

Qatar

Deal with VeriFone machines: The wired machines Vx510 and Omni and the wireless machine Vx670 (GPRS).Solve technical issues of the machine.Install POS machines in different areas in Qatar as located by the supervisor.Inform supervisor about all the technical issues and provide them with all the important data of POS machines.Train customers to use the updated software of the POS machine and help them to learn different operations of the machine.Ensure Customer Satisfaction.Make sure that customer is fully aware of the machine’s operations and assure them of our assistance at the time of need.Worked on a special project of installation and configuration of wired and wireless, GPRS, POS (Point Of Sale) machines.

Master Of Science - Ms, Sport And Entertainment Management

Activities and Societies: Sport and Entertainment Industry - Joint degree program with University of South Carolina, USA.

Professional Diploma In Sports Management, Sports Management, 95.9 % (Distinction)

Activities and Societies: In collaboration with Josoor Institute in Qatar.

Bachelor'S Of Science In Computer Engineering, Computer Engineering

Activities and Societies: Member of COMSATS Cricket Team. - Completed Bachelor of Science in Computer Engineering, BS (CE). 4 years Degree.

Ics, Computer Science, Computer Science

Activities and Societies: -Head Student Ambassador of School & College. -Selected for Qatar National Cricket Team in Under-15, Under 17.