Success Manager

Managing and providing framework for improvement and change for the councils cash in transit bespoke solution which spanned, security, cash and valuables in transit, vault and imprest services across all council establishments.

Aided the bid and tender processresponsible for RFI RFP response responsible for liaisons from cradle to gravecommercial/legal coordination

• Next Gen Call Service System -Voice Messaging Capability Commercial and Technical Tender for a Tier-1 mobile operator – End to End Bid Management of a Voice Mail Service (VMS) solution that included Call Completion (voice mail, missed call alert, call me now), Personal Messaging (video mail, fax mail, unified message, voice & video SMS) and Entertainment (voice portal, video portal)

GSM, UMTS, LTE Bid process for a Tier 1 UK Mobile Operator• Based on-site with ZTE and responsible for the quality aspects within an end to end generation and review of a GSM, UMTS, LTE Rollout, Swap Out and Upgrade Commercial and Technical Tender. • Worked with a team of 80+ members across two time zones, to produce and manage documentation and systems during the tender process and generation, including RFI response.• Identified and agreed business opportunities and solutions with the relevant presales, sales and programme management teams. Reviewing business proposals and agreeing ways forward.• Documentation breadth included but was not limited to: Technical Solutions, Future Road Maps, Commercial offering definition, Programme Management, Quality planning, strategy (governance, from a programme and final delivery perspective), Reporting, Risk/Dependency/Claims Management, 3rd Party Vendor Management, Commercial References, Supply Chain and Logistics Management etc.• Test Bed Strategy and Planning including the full development/delivery life cycle.• Assisted in defining appropriate Network Cost Benefits Analysis - CAPEX, OPEX and Total Cost of Ownership Savings.

Billing Replacement Programme Programme Manager for Torry Harris Responsible for delivery across Customer Management, Data Transformation/Integration, Revenue Assurance.

Pre Bid/Commercial - RFP Responses and Due DiligenceDatabase Management - NetOne/Capri/MS Access/MS ExcelReporting and Information Management - Business Objects/MS Excel/EQMSProcess Engineering - Trouble shooting within various business functions - EV ControlProgramme Management - Data/personnelTraining - General Telecoms, Systems Specific

Consultancy encompassed the following:User Experience Improvement Workshopping within - Sales, Marketing, Retail, TechnicalRequirements Identification and ManagementProcess EngineeringIdentification of inefficienciesOutputs:User Experience Improvement Scope - Alignment with technical tender processes - Vendor agreement on deliverablesExpert-based ‘Usability Studies’User-based ‘Usability Studies’Longitudinal ‘Usability Studies’Expert Based ‘Didactic Validation Studies’ – in conjunction with Detica UK.User Based ‘Didactic Validation Studies’

Pre Bid/Commercial - RFP Responses and due diligenceDatabase Management - NetOne/MS AccessReporting and Information Management - Business ObjectsProcess Engineering - Trouble shooting within various business functions - EV Control Programme Management Training - General Telecoms, Systems SpecificProject Commercial Closure

Defined solutions for Site Rollout/Transmission and Operations/Logistics and build for multiple mobile operators- Role comprised of management of active accounts and the account management of on-going services projects- Primary Operational and Commercial escalation point for both on-site teams and client contacts- Member Project Review Board (all projects undertaken by Gamma Projects)- Managed significant scope change with the delivery teams - resource scheduling, 3rd Party/client management. Used Prince2 to deliver new project requirements to successfully negotiated acceptance criteria and methods- Minimised conflict through negotiation with clients over high level Issue’s such as Project Scope, Schedule, Service Level Agreements, Contractual, Acceptance Criteria and various day-to-day Issues that can arise during the full life cycle of a major project- Managed the administration of contracts and maintenance agreements- Chair workshop sessions (Steering Committees)

- End to End Presales definition and set up. - Overseeing all project activities within the EMEA region while providing commercial post and pre-sales support to the business development team- Sit on the Project Review Boards - Distribute business knowledge of the BSS/OSS commercial area Gamma Projects operates in to the Direct and Indirect Sales teams, - Web site definition – technical content and product positioning- Demonstration definition – defining how the application ROI/key selling points- Development and review of project plan for implementation of software for all customers- Managing the relationship with the customer project team and end users- The review and career development of staff within my team

- This project included the delivery of an infrastructure management project that involved the integration of both tools and business processes for the customer and their third party vendors. My role was to ensure customer satisfaction and appeasement in a project that was behind schedule and had run over budget- Support for Programme Management function- Support of the Operations Director and Team Leaders (Reporting, Data Analysis)- Customer mitigation on overspending- Technical Network Audit and data capture (capturing current value and status of network)- Business process re-engineering (Site Acquisition, Site Selection, Implementation, Operations (Preventative and Corrective Maintenance)- Support and Delivery restructuring

- Delivery of Systems and business processes for the new UMTS telecommunications operator in Zurich, located in Switzerland- Fully involved and had key responsibilities relating to strategic contract negotiations, defined scope of work and schedule agreements. Successfully delivered application on-time, as per defined requirements and to agreed quality expectations (using Prince 2).- Provided Consultancy relating to the network Build business processes (reporting to the Rollout and Operations Directors) for this start up organisation.

- Technical Project Manager of a £2m project for the new GSM/GPRS telecommunications operator in Bangkok, located in Thailand.- Managed a team of twelve consultants with varying skill sets such as Helpdesk, Analysts, Development, Database Administration, Training and Management Information Systems on and off site (virtual development teams based in UK/ India) throughout the project to ensure the successful implementation of Gamma Projects full software suite. - 3rd party management of contractors. - Provided Consultancy relating to the network Build business processes (reporting to the Rollout and Operations Directors) for this start up organisation- Trouble shooting within the various business - Direct Support for Regional and National Programme Managers

- This project included the identification, planning and design of the project scope, timeline and acceptance criteria to integrate a project management and network planning system to plan and track the delivery of the complete rollout and maintenance of the 3rd generation UMTS Network in the United Kingdom.- Development of a project scope, objectives, timeline and approach- Integration to the Aircom Radio Planning tool ‘Enterprise’ and Analytical data mining utilising Business Objects, MS Access, MS Excel - Business process identification, documentation and implementation- Consultancy and delivery of the Network Rollout Workflow design, documentation and implementation