Abbas Ali Email & Phone Number

Islāmābād, Pakistan

• Lead and coordinate the activities of the helpdesk support team, setting priorities, proper categorization, ticket ownership and ensuring efficient and effective use of resources to meet service level agreements (SLAs).
• Setup new tenant, domain, Hybrid AD deployments and Azure Administration.
• Manage Office 365 Administration, Microsoft Exchange Online, Migrations of users & Groups,MS Teams Administration, SharePoint, Power BI, OneDrive in… Show more
• Manage Office 365 Administration, Microsoft Exchange Online, Migrations of users & Groups,MS Teams Administration, SharePoint, Power BI, OneDrive in Azure.
• Level One and Two support for installation, configuration, and troubleshooting of hardware devices, software applications, and operating systems, offering guidance and solutions to resolve technical difficulties.
• Managed regular updates and distribution of endpoint tools (antivirus, Intune, BitLocker) and operating system patches, ensuring workstation security and performance.

Islāmābād, Pakistan

• HP Service Manager ticket management for Contact Center issues, Accounts, Roles, Rights, and end user query resolution with urgent escalation to appropriate teams and close coordination with IT operations teams and.
• Installation, configuration, and troubleshooting of hardware devices, software applications, and operating systems, offering guidance and solutions to resolve technical difficulties.
• Manage Cisco UCCE Active… Show more
• Manage Cisco UCCE Active Directory for Contact Center users with assignment of required roles.
• Monitor calls from Speechlog and give daily,weekly and monthly reports w-r-t skill group and DN to line manager.
• Configure DN (Device Name ) for Cisco Finesse Ip Telephony.

Islāmābād, Pakistan

• Managed Office 365 Administration, SharePoint, MS Teams, Microsoft Exchange Online in Azure.
• Manage Hybrid Active Directory, Group Policy.
• Managed Azure storage accounts using blob storage, managed disks, and Azure File storage.
• Configure and Manage backups using Veeam.
• Manage Kaspersky Security Center and Solarwind (NPM).
• Configure and Manage VMWare VCenter / ESXI, Hyper-V.