Develop Custom AI tool according to Customer requirementsDeveloped a lot of different Custom GPTs, Claude projects, Levereged OpenAI API, Gemini API, Claude APIUsed almost all AI tool in the marketKeep updated with weekly AI news and developmentDeveloped Voiceflow bot Leveraged AWS, Azure, Google AI Studio, DigitalOcean etcKnow core AI concept in great details and levereged them in tools/projects like Prompt Engineering, configuration like temperature, top_k, training the data, finetuningDiagnosing, troubleshooting, and developing new solutions that solve the root cause of customer problems in tickets elevated from our L1 support team.Writing step-by-step processes, technical solutions, and ticket updates to customers using clear and concise English.Learning new products quickly and effectively. When given access to user and developer documentation, knowledge base articles, source code, and infrastructure be able to develop a layered understanding of how the product works end-to-end.
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Ai First Cloud Support AgentEsw CapitalLahore, Pk
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Ai First Technical Support AgentTrilogy Jun 2023 - PresentLahore, Punjab, PakistanLeveraging Generative AI likeas ChatGPT, Gemini, or Claude, to automate manual tasks and boost company's productivity while maintaining quality -
Ai Innovation SpecialistTrilogy Jul 2024 - Oct 2024Lahore, Punjab, PakistanBuild Custom AI tools and Solution on top of LLMsWorked in AWS, Azure, Google AI StudioUsed All possible AI tools in the marketAll LLM's APIsVector DBsCursor AI IDEClaude, Claude ProjectsGPT, Custom GPTsOpenAI AssistantsOpenAI API, Claude API, Gemini API
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Professional FreelancerFreelance Jun 2018 - PresentWorked on Frontend Projects (Angular/React/JS), Backend Projects (PHP, Django, DB management, API manipulation) Custom solutions for CRM, ERM, Odo, Developed custom AI tool/projects etc
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L2 Technical Support EngineerTrilogy Nov 2020 - Jun 2023Lahore, Punjab, PakistanDiagnosing, troubleshooting, and developing new solutions that solve the root cause of customer problems in tickets elevated from our L1 support team.Writing step-by-step processes, technical solutions, and ticket updates to customers using clear and concise English.Learning new products quickly and effectively. When given access to user and developer documentation, knowledge base articles, source code, and infrastructure be able to develop a layered understanding of how the product works end-to-end.
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Technical Support SpecialistConcave Tech Jun 2018 - Nov 2020LahoreResponsibilities:Troubleshooting: Diagnose and troubleshoot issues such as webpage loading problems using network diagnostics and inspection tools.Technical Assistance: Utilize basic knowledge of software development and various technologies to support and guide customers.Collaboration: Work closely with testers and other team members to address and resolve growing customer issues and complaints.Feedback and Evaluation: Provide feedback and evaluations to ensure high standards of customer service and support are maintained.Technical Skills: Basic understanding of .NET, MVP.NET, Angular, MS SQL, Node.js, DynamoDB, Angular, Serverless Framework, and AWS Cloud Computing.Problem-Solving: Strong troubleshooting skills and the ability to diagnose technical issues effectively.Communication: Excellent verbal and written communication skills.
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Frontend DeveloperSibme Mar 2016 - May 2018Lahore, Punjab, Pakistan
Qasim Ali Education Details
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Virtual UniversityPost Graduate Diploma In Cs -
National Initiative For Artificial Intelligence & SecurityMern Stack Web Development
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University Of The PunjabCs
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Javascript Algorithms And Data Structures
Frequently Asked Questions about Qasim Ali
What company does Qasim Ali work for?
Qasim Ali works for Esw Capital
What is Qasim Ali's role at the current company?
Qasim Ali's current role is AI First Cloud Support Agent.
What schools did Qasim Ali attend?
Qasim Ali attended Virtual University, National Initiative For Artificial Intelligence & Security, University Of The Punjab, Freecodecamp.
Who are Qasim Ali's colleagues?
Qasim Ali's colleagues are Irina Polkhovskaya, Randall Shawver, George Barber, Simon Said, Francis Apietu, Vishal Pandian, Ges Gurgaon.
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