As a part of my responsibilities, I analyze complex business systems and processes to identify areas for improvement. This entails carrying out a wide array of tasks, including:- Collaborating with stakeholders across the organization to gather requirements and identify opportunities for improvement- Designing and implementing effective solutions to improve business processes and drive efficiency- Evaluating existing systems and processes to identify areas for enhancement- Developing project plans and managing project timelines to ensure successful delivery of solutions- Conducting analysis to identify trends and patterns in data to inform business decisions- Building strong relationships with stakeholders at all levels of the organization to ensure successful implementation of solutions

At Circlys App, my focus is on enhancing business processes through meticulous analysis and the strategic implementation of technology solutions. Our team has successfully designed and executed initiatives that drive efficiency and support our organization's commitment to delivering value to our clients.Leveraging my expertise in Enterprise Resource Planning (ERP) and MySQL, we have identified opportunities for improvement and implemented effective solutions. My role involves partnering with stakeholders to ensure that projects align with business objectives, which is critical in our ongoing pursuit of operational excellence.

Responsible for bridging the gap between IT and the business using data analytics to assess processes determine requirements and deliver data-driven recommendations and reports to Royal Commission’s executives and stakeholders. Define configuration specifications and business analysis requirements, carry out feasibility studies of proposals and making recommendations, performing quality assurance, defining reporting and alerting requirements. Constantly looking out for ways to improve monitoring, discover issues, and deliver better value to clients. Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats. Design new applications by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities, writing specifications. Improve systems by studying current practices; designing modifications. Recommends controls by identifying problems; writing improved procedures. Defines project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget. Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions. Provides references for users by writing and maintaining user documentation; providing help desk support; training users. Prepares technical reports by collecting, analyzing and summarizing information and trends. Report on common sources of technical issues or questions and make recommendations to product team, Communicate key insights and findings to product team. Contributes to team effort by accomplishing related results as needed. Converting Business need to Functions, Modules, Interfaces, and Milestones for implementation. Build data models for developer, reports design, and full system architecture documentation. Providing user approval for all implemented solutions and manage all obstacles in regards.

Develop, test, evaluate, and implement new software programs such as ORA-Operation Round Automation by DMSI, LIMS-Laboratory Information Management System by Thermo. Communicate with management technical support colleges. Design and update software database; this includes, but is not limited to: Software Applications, Web Sites, Data Communication Processes and User Interfaces. Maintain and recommend Software Improvement to ensure Strong Functionality and Optimization. Independently install, customize and integrate commercial software packages. Facilitate root cause analysis of system issues. Work with experienced team members to conduct root cause analysis of issues, review new and exist code and/or perform unit testing. Identify ideas to improve system performance and impact availability. Resolve complex technical design issues. Development of technical specifications and plans. Analyze user requirements and convert requirements to design documents. Make good technical decisions that provide solutions to business challenges. Provide comprehensive support to internal customers; achieve resolution to outstanding problems or issues. Compile timely, comprehensive and accurate documentation and or reports as requested. Building Business cases, strategies and goals. I gained the knowledge in qualitative techniques, forecasting techniques, methods, products & the Life Cycle between systems and elements. Handled products and delivered its strategies. With Naizak, I understood technical and business requirements with sustaining up to date of digital and startup products. Support and provide leadership & encourage the time in forecasting potential projects and opportunities as business requires.Possess up-to-date knowledge of technological developments in the industry. Communicate effectively and professionally in all forms of communication with internal and external customers. Multi-task and change from one task to another without loss of efficiency or composure.

Proven experience providing customer support in busy call center environments for insurance industry employers. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic-relationship and partnership-building skills -- listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes. Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness. Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations. Handled incoming calls from policyholders, responding to inquiries, resolving problems and correcting policy errors.

Staffed Help Desk; analyzed and resolved system problems encountered by end users. Participated in the design and development of the department’s website. Assisted with the maintenance of e-mail and other Internet applications. Drive technological changes to facilitate operational improvements in SAP System and Mainframe System.

Identify and develop innovative strategies for payment handling and other functions. Updated company's accounting technology for managing financials, analyzing assets and reporting cash flows through easy to read reports. Reviewed spreadsheets, credit receivables, invoices, etc., reporting findings and suggestions to senior accounting management. Prepare daily Excel summary spreadsheets.